Operations Coordinator

2 days ago


Edmond, Oklahoma, United States FedEx Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Coordinator to join our team at FedEx. As an Operations Coordinator, you will play a critical role in ensuring the smooth operation of our logistics and transportation services.

Key Responsibilities
  • Coordinate the dispatch of transportation equipment to minimize costs and ensure service integrity.
  • Monitor facility reporting metrics related to service, safety, cost, and quality on a daily basis.
  • Investigate potential performance issues and address them with Business Contacts and Authorized Officers (BC/AO).
  • Communicate with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs), and temporary agency employees regarding day-to-day operations.
  • Review operational metrics with BC/AOs that will affect daily planning and performance.
  • Escalate unresolved issues with BC/AOs to appropriate management.
  • Maintain and update vehicle maintenance information on all temporary and/or company-owned assets.
  • Ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment.
Requirements
  • High school diploma or GED required; Bachelor's degree in Business, Logistics, or a related area preferred.
  • Administrative support, customer service, or dock operations experience preferred.
  • Customer service skills necessary to effectively and professionally respond to requests and issues.
  • Time management, organizational, and multi-tasking skills necessary to work in a fast-paced team environment.
  • Verbal and written communication skills necessary to communicate with various audiences.
  • Ability to read, interpret, and draw conclusions from numerical data and written information.
  • Software skills, including use of Microsoft Office software and web-based applications.
  • Knowledge of concepts, practices, procedures, and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations.
Working Conditions

May work in hot and cold temperatures. May work in an area with loud noise and fumes. May have lift or carry up to 20 pounds. Minimal travel required.



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