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Operations Manager

2 months ago

Edmond, Oklahoma, United States ASM Global Full time
Job Title: Operations Manager

ASM Global, a leading provider of public assembly facilities, is seeking an experienced Operations Manager to join our team at the Oklahoma City Convention Center.

Job Summary

The Operations Manager will be responsible for directing and coordinating facility personnel, subcontractors, and daily activities involved in the successful preparation and execution of events at the facility. This includes ensuring all clients' requirements are met and facility rules, regulations, and policies are adhered to.

Key Responsibilities
  • Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility.
  • Plan and schedule facility or equipment repair or modification, acquiring cost estimates, bid sheets, and contracts for conversions.
  • Authorize the requisition of equipment and supplies within budget guidelines.
  • Research, review, and recommend equipment, materials, or supplies required in providing effective and efficient operational services.
  • Review applicable contracts and work with contractors and subcontractors to determine job requirements; inspect conversions, construction, and installation progress to ensure conformance with established specifications.
  • Manage operations' employees, including supervisors and front-line staff, responsibilities include recruiting, training, planning, assigning, and directing work, performance appraisal, conflict resolution, discipline upon consulting with HR.
  • Train operations staff on operating procedures, preventive maintenance schedules, safety/risk management policies, and emergency plans in conformance with corporate and venue standards.
  • Oversee all aspects of operations, including housekeeping, event staffing, set-ups, and changeovers.
  • Assist the director of operations in walking the facility and producing reports as needed.
  • Ensure daily successful operational coordination of all facility activities by gathering and distributing event information from event managers/coordinators, F&B, management, and other departments to all operations staff.
  • Create and distribute in advance a weekly work schedule for all operations staff and ensure that all events have adequate staffing needs and the facility is clean to the highest level.
  • Maintain an effective relationship with contractors and ensure contract labor is adequately scheduled for event needs. Maintain labor cost and accurately record and report all related data.
  • Perform administrative duties, such as entering and processing employee timecards, time-off requests, and other entries for timely submission to payroll for payroll processing. Other administrative projects are applicable.
  • Attend weekly meetings affecting the operations of the facility and develop and build a harmonious working relationship with all departments. Attend other related meetings at the request of the director of operations.
  • Oversee all uniform purchases and inventory and ensure proper dress code and image for operations staff.
  • Provide the highest customer service excellence expected from the operations department and the venue.
  • Work extended and/or irregular hours, including nights, weekends, and holidays as needed.
Qualifications

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Bachelor's degree from an accredited four-year college or university, preferred.
  • Four to six (4-6) years related experience and/or training in the public assembly industry or in a supervisory or management position, or equivalent combination of education and experience.
  • Experience with budgeting and procurement is preferred.
Knowledge, Skills, and Abilities

Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements necessary to host various events at the facility.

Possess skills and experience in labor relations, purchasing procedures, and supervising/training personnel.

Engage in decision making that is generally governed by procedure and guided by policy.

Read and comprehend blueprints, drawings, and other related materials.

Meet the physical demands of the job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.

Licensed and insured to operate a motor vehicle in the United States.

Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, scissor lifts, bobcat, scrubbing machines, or other light power-driven equipment.

Operate a computer using Windows and Microsoft 365 software. Also operate standard office equipment, including printers, copiers, scanners, etc.

Follow oral and written instructions and communicate effectively with others in both oral and written form.

Organize and prioritize work to meet deadlines.

Work effectively under pressure and/or stringent schedules and produce accurate results.

Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.

Remain flexible and adjust to situations as they occur.