ServiceNow Administrator

2 weeks ago


Raleigh, North Carolina, United States Syntricate Technologies Full time
Job Title:

ServiceNow Admin

Location:

Raleigh, NC onsite

Type:

Contract

Role Description:
  • We are seeking a skilled ServiceNow administrator to join our team in Raleigh, NC. As a ServiceNow admin, you will be responsible for the administration of the ServiceNow tool, including troubleshooting Level 2/3 incidents in the ServiceNow support queue.
  • You will be accountable for service restoration/resolution for incidents/tasks in-scope and ensure production stability by tracking issues to closure.
  • In addition, you will provide pre-production support, limited small enhancements, code review, and update as needed for production issues.
  • Regression testing support for small enhancements is also required, as well as knowledge management through creating/maintaining knowledgebase documents.
  • Vendor liaison duties include working with applications in scope for performance/status/SLA reporting.
  • Reporting tasks include analyzing failed events, resolution, error trending, and daily scorecards.
  • Participation in change analysis and planning is also expected.
Requirements:
  • 6-8 years of experience with ServiceNow
Salary Range:

$85,000 - $110,000 per year



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