ServiceNow Administrator
2 weeks ago
ServiceNow Admin
Location:Raleigh, NC onsite
Type:Contract
Role Description:- We are seeking a skilled ServiceNow administrator to join our team in Raleigh, NC. As a ServiceNow admin, you will be responsible for the administration of the ServiceNow tool, including troubleshooting Level 2/3 incidents in the ServiceNow support queue.
- You will be accountable for service restoration/resolution for incidents/tasks in-scope and ensure production stability by tracking issues to closure.
- In addition, you will provide pre-production support, limited small enhancements, code review, and update as needed for production issues.
- Regression testing support for small enhancements is also required, as well as knowledge management through creating/maintaining knowledgebase documents.
- Vendor liaison duties include working with applications in scope for performance/status/SLA reporting.
- Reporting tasks include analyzing failed events, resolution, error trending, and daily scorecards.
- Participation in change analysis and planning is also expected.
- 6-8 years of experience with ServiceNow
$85,000 - $110,000 per year
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