ServiceNow Operations Specialist

4 weeks ago


Raleigh, North Carolina, United States Forhyre Full time

We are seeking an experienced ServiceNow operations specialist to join our team at Forhyre. This role involves hands-on support and implementation of ServiceNow systems, as well as collaboration with internal teams, customers, stakeholders, vendors, and external teams.

Key Responsibilities
  • Proactive Environment Maintenance: Ensure the smooth operation of ServiceNow environments, performing proactive maintenance tasks to prevent downtime and optimize system performance.
  • Customizations and Enhancements: Develop and configure custom ServiceNow enhancements and configurations to meet the evolving needs of our organization.
  • Issue Resolution: Identify and resolve issues efficiently, providing timely updates to stakeholders and ensuring minimal disruption to business operations.
  • Communication and Collaboration: Foster strong relationships with colleagues, customers, and partners through effective communication and teamwork.
  • Platform Architecture: Contribute to the design and implementation of platform architectures, working closely with cross-functional teams to ensure seamless integration of tools and plugins.
  • CMDB Data Quality: Establish Key Performance Indicators (KPIs) for CMDB data quality and monitor progress to ensure accurate and reliable information.
  • Knowledge Base Utilization: Leverage the knowledge base to identify solutions from previous cases, streamlining issue resolution and improving overall efficiency.
  • Task Management: Proactively take ownership of tasks, manage them through completion, and seek help when necessary, demonstrating a commitment to excellence and continuous improvement.
Requirements
  • ServiceNow Expertise: Possess in-depth knowledge of ServiceNow administration, configuration, and maintenance, as well as experience with CMDB management.
  • Technical Skills: Strong understanding of Active Directory, Discovery Tools (Discovery and SCCM), ADO, Office products, and basic analytical and problem-solving skills.
  • Interpersonal and Organizational Skills: Excel in communication, teamwork, time management, and organizational skills, with the ability to work independently and collaboratively.
  • Educational Background: Hold a college degree or equivalent combination of education and experience in end-user services, information technology, or a related field.

The estimated salary range for this position is $85,000 - $110,000 per annum, depending on location and qualifications. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off. If you are a motivated professional looking to advance your career in ServiceNow operations, we encourage you to apply.



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