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ServiceNow IT Specialist

1 month ago


Raleigh, North Carolina, United States Diverse Lynx Full time

Job Summary

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We are seeking an experienced ServiceNow Developer to join our team at Diverse Lynx. As a key member of our IT department, you will be responsible for the administration of our ServiceNow tool.

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Key Responsibilities

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  • Troubleshoot Level 2/3 incidents in the ServiceNow Support queue">
  • Ensure production stability and track issues to closure">
  • Perform production deployment and certification">
  • Provide pre-production support for small enhancements">
  • Conduct code review and update as required">
  • Support regression testing for small enhancements">
  • Create and maintain knowledgebase documents">
  • Produce performance, status, and SLA reports">
  • Analyze change requirements and participate in planning">
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About This Role

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This is a challenging role that requires strong technical skills and excellent problem-solving abilities. If you have experience with ServiceNow and are passionate about delivering high-quality solutions, we encourage you to apply.

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What You Will Need

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To succeed in this role, you will need:

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  • Experience with ServiceNow administration and development">
  • Strong troubleshooting and problem-solving skills">
  • Excellent communication and teamwork skills">
  • A strong understanding of IT service management principles">
  • Ability to work effectively in a fast-paced environment">
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Compensation

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The salary for this role is $120,000 per year, depending on experience.