IT Platform Administrator

5 days ago


Raleigh, North Carolina, United States ARK Solutions, Inc. Full time

About ARK Solutions, Inc.

ARK Solutions, Inc. is a leading provider of innovative technology solutions, recognized for its commitment to excellence and customer satisfaction.

Salary Information

The estimated annual salary for this position is between $70,000 and $100,000, depending on qualifications and experience.

Job Description

We are seeking a skilled Technical Specialist to join our team and support the ServiceNow platform, with a focus on Customer Service Management (CSM). As a key member of our IT team, you will collaborate with technical teams and business users to configure, maintain, and troubleshoot the ServiceNow system, ensuring seamless customer experiences across various services.

  • Main Responsibilities:
  • Assist in supporting day-to-day operations of the ServiceNow platform, particularly in CSM.
  • Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions.
  • Participate in configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience.
  • Contribute to troubleshooting and resolving incidents, ensuring timely customer support and issue resolution.

Required Skills and Qualifications

To succeed in this role, you should have a Bachelor's degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles. Preferred qualifications include 1-2 years of hands-on experience with ServiceNow, particularly with CSM or similar modules, as well as familiarity with JavaScript, HTML, CSS, and SQL.

Benefits

We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced IT environment, we encourage you to apply for this exciting opportunity.



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