ServiceNow Operations Specialist

7 days ago


Raleigh, North Carolina, United States Diverse Lynx Full time
Job Description

We are seeking a highly skilled ServiceNow Operations Specialist to join our team at Diverse Lynx LLC. In this role, you will be responsible for the administration of the ServiceNow tool and ensuring its stability in production.

You will also be accountable for troubleshooting Level 2/3 Incidents in the ServiceNow Support queue, performing Service Restoration/Resolution for incidents/tasks within scope, and tracking issues to closure. Additionally, you will be responsible for pre-production support for small enhancements and code review as needed.

Key Responsibilities:

  • Troubleshooting and Incident Resolution: Troubleshoot and resolve Level 2/3 Incidents in the ServiceNow Support queue.
  • Service Restoration: Perform Service Restoration/Resolution for incidents/tasks in-scope.
  • Pre-production Support: Provide pre-production support for small enhancements.
  • Code Review: Perform code review and update as necessary for production issues.

We offer a competitive salary range of $80,000 - $110,000 per year, based on experience, depending on your location. At Diverse Lynx LLC, we promote a diverse workforce and an inclusive work environment.



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