Technical ServiceNow Professional
7 days ago
About the Role
We are seeking a highly skilled Technical ServiceNow Professional to join our team at Syntricate Technologies. This is a fantastic opportunity for an experienced ServiceNow administrator to take their skills to the next level and work on complex projects.
Job Summary:
The Technical ServiceNow Professional will be responsible for the administration of the ServiceNow tool, troubleshooting Level 2/3 incidents in the ServiceNow Support queue, and ensuring production stability. They will also be accountable for Service Restoration/Resolution for incidents/tasks in-scope, perform regression testing support for small enhancements, and maintain knowledgebase documents. Additionally, they will serve as a vendor liaison for applications in scope, provide performance/status/SLA reporting, and participate in change analysis and planning.
Key Responsibilities
- Administration of the ServiceNow tool
- Troubleshooting Level 2/3 incidents in the ServiceNow Support queue
- Ensuring production stability
- Service Restoration/Resolution for incidents/tasks in-scope
- Regression testing support for small enhancements
- Maintaining knowledgebase documents
- Vendor liaison for applications in scope
- Performance/status/SLA reporting
- Participating in change analysis and planning
Requirements
To be successful in this role, you will need to have:
- Experience with ServiceNow administration (6-8 years)
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- Knowledge of IT service management best practices
Benefits
As a member of our team, you can expect:
- A competitive salary range ($80,000 - $110,000 per year)
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A comprehensive benefits package
About Syntricate Technologies
Syntricate Technologies is a Minority Business Enterprise (MBE) certified company that provides innovative solutions to our clients. We value diversity and inclusion and strive to create a workplace culture that reflects these values.
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