Technical ServiceNow Professional

7 days ago


Raleigh, North Carolina, United States Syntricate Technologies Full time

About the Role

We are seeking a highly skilled Technical ServiceNow Professional to join our team at Syntricate Technologies. This is a fantastic opportunity for an experienced ServiceNow administrator to take their skills to the next level and work on complex projects.

Job Summary:

The Technical ServiceNow Professional will be responsible for the administration of the ServiceNow tool, troubleshooting Level 2/3 incidents in the ServiceNow Support queue, and ensuring production stability. They will also be accountable for Service Restoration/Resolution for incidents/tasks in-scope, perform regression testing support for small enhancements, and maintain knowledgebase documents. Additionally, they will serve as a vendor liaison for applications in scope, provide performance/status/SLA reporting, and participate in change analysis and planning.

Key Responsibilities

  • Administration of the ServiceNow tool
  • Troubleshooting Level 2/3 incidents in the ServiceNow Support queue
  • Ensuring production stability
  • Service Restoration/Resolution for incidents/tasks in-scope
  • Regression testing support for small enhancements
  • Maintaining knowledgebase documents
  • Vendor liaison for applications in scope
  • Performance/status/SLA reporting
  • Participating in change analysis and planning

Requirements

To be successful in this role, you will need to have:

  • Experience with ServiceNow administration (6-8 years)
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
  • Knowledge of IT service management best practices

Benefits

As a member of our team, you can expect:

  • A competitive salary range ($80,000 - $110,000 per year)
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package

About Syntricate Technologies

Syntricate Technologies is a Minority Business Enterprise (MBE) certified company that provides innovative solutions to our clients. We value diversity and inclusion and strive to create a workplace culture that reflects these values.



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