Member Service Representative

2 weeks ago

Lynnwood, Washington, United States Navy Federal Credit Union Full time
Job Description

Navy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Analyze and resolve problems and discrepancies related to member accounts and loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross-sell products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing, and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned
Requirements:
  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy, and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high-production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills
About Us:

Navy Federal Credit Union is a not-for-profit financial cooperative owned and controlled by its members. We are dedicated to serving the financial needs of our members, who are primarily active and retired military personnel, Department of Defense employees, and their families. We offer a wide range of financial products and services, including checking and savings accounts, loans, credit cards, and investment services.

We are committed to providing exceptional customer service and creating a positive and inclusive work environment. We offer competitive salaries, benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

  • Customer Service Representative

    2 weeks ago

    Lynnwood, Washington, United States Reliable Credit Association Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reliable Credit Association. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    3 weeks ago

    Lynnwood, Washington, United States Zumiez Full time

    Customer Care Representative Seasonal Part-TimeZumiez is seeking a highly skilled and customer-focused Customer Care Representative to join our team on a seasonal part-time basis. As a key member of our Customer Care team, you will play a vital role in providing exceptional service to our customers via phone, email, and other forms of communication.Key...

  • Customer Service Representative

    2 weeks ago

    Lynnwood, Washington, United States Sound Credit Union Full time

    Job OverviewSound Credit Union is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members via phone, ensuring their financial needs are met with professionalism and courtesy.Key Responsibilities:Process and...

  • Customer Service Representative

    3 weeks ago

    Lynnwood, Washington, United States Sound Credit Union Full time

    Job DetailsSound Credit Union is seeking a skilled Customer Service Representative to join our team. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members via phone, ensuring their financial needs are met with accuracy and efficiency.Key Responsibilities:Process financial transactions, including...

  • Training Services Director

    2 weeks ago

    Lynnwood, Washington, United States Service Alternatives Full time

    {"h1":"Job Opportunity: Training Services Manager"} We are seeking a highly skilled and experienced Training Services Manager to join our team at Service Alternatives. As a key member of our organization, you will be responsible for overseeing day-to-day operations, managing client services, supervising training delivery staff, ensuring licensee compliance,...

  • Customer Service Representative

    3 weeks ago

    Lynnwood, Washington, United States Sound Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sound Credit Union. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members via phone, ensuring their financial needs are met with accuracy and efficiency.ResponsibilitiesProcess...

  • Training Services Director

    4 weeks ago

    Lynnwood, Washington, United States Service Alternatives Full time

    Job OverviewWe are seeking a highly skilled Training Services Manager to join our team at Service Alternatives. As a key member of our organization, you will be responsible for overseeing day-to-day operations, managing client services, and ensuring licensee compliance.Key Responsibilities:Manage client relationships and ensure satisfactionSupervise training...

  • Training Services Director

    1 week ago

    Lynnwood, Washington, United States Service Alternatives Full time

    Job OverviewWe are seeking a highly skilled Training Services Manager to oversee the day-to-day operations of our Training Institute and RIGHT RESPONSE program. As a key member of our team, you will be responsible for managing client services, supervising training delivery staff, ensuring licensee compliance, and engaging clients to ensure satisfaction.Key...

  • Customer Service Representative

    2 weeks ago

    Lynnwood, Washington, United States Sound Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Sound Credit Union. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members, handling financial transactions, and resolving issues in a timely and professional manner.ResponsibilitiesProcess...

  • Guest Service Representative

    3 weeks ago

    Lynnwood, Washington, United States Nothing Bundt Cakes Full time

    Job SummaryWe are seeking a highly energetic and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    Lynnwood, Washington, United States Reliable Credit Association Full time

    Job Title: Customer Service RepresentativeReliable Credit Association is seeking a highly skilled and customer-focused Customer Service Representative to join our team.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service and support to our clients, while also handling loan and collection duties. This...

  • Customer Service Representative

    4 days ago

    Lynnwood, Washington, United States Cheryl Granger - State Farm Agent Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused review process to educate customers about insurance...

  • Customer Service Representative

    4 weeks ago

    Lynnwood, Washington, United States Arrow International Full time

    Job Title: Customer Service RepresentativeArrow International is a leading manufacturer and supplier of charitable gaming products and solutions. We are seeking a highly skilled Customer Service Representative to join our team.Job Summary:The Customer Service Representative will be responsible for contacting current and potential customers to sell pull tabs...

  • Customer Service Representative

    2 weeks ago

    Lynnwood, Washington, United States Arrow International Full time

    Job Title: Customer Service RepresentativeArrow International is a leading manufacturer and supplier of charitable gaming products and solutions. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Job Summary:The Customer Service Representative will be responsible for contacting current and...

  • Customer Service Representative

    4 days ago

    Lynnwood, Washington, United States Ultimate Staffing Services Full time

    Job Title: Customer Support RepresentativeJob Description:We are seeking a highly skilled Customer Support Representative to join our team at Ultimate Staffing Services. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely...

  • Customer Service Representative

    2 weeks ago

    Lynnwood, Washington, United States Cheryl Granger - State Farm Agent Full time

    Position Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services...

  • Customer Service Representative

    5 days ago

    Lynnwood, Washington, United States Zumiez Full time

    Job Title: Customer Care Representative Seasonal Part TimeJob Summary: We are seeking a Customer Care Representative to join our team at Zumiez. As a Customer Care Representative, you will play a vital role in communicating with customers via phone, email, and other forms of communication.Key Responsibilities:Answer and return phone calls and emails to...

  • Guest Service Representative

    4 weeks ago

    Lynnwood, Washington, United States Nothing Bundt Cakes Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.Key ResponsibilitiesPromptly...

  • Customer Service Representative

    5 days ago

    Lynnwood, Washington, United States Domino's Full time

    Job DescriptionCUSTOMER SERVICE REPRESENTATIVE Job DescriptionThe following general description applies to all hourly store team members. Please read the detailed information listed below.Key Responsibilities:Operate all equipmentStock ingredients from delivery area to storage, work area, walk-in cooler.Prepare product.Receive and process telephone...

  • Customer Service Representative

    2 weeks ago

    Lynnwood, Washington, United States Wright Way Cleaning & Restoration Full time

    Customer Service RepresentativeWright Way Cleaning & Restoration, Inc. is a leading provider of water damage and restoration services. We are seeking a highly skilled Customer Service Representative to join our team.Key Responsibilities:Customer Engagement: Respond to customer inquiries, schedule appointments, and provide information about our services.Job...