Training Services Director

4 weeks ago


Lynnwood, Washington, United States Service Alternatives Full time
Job Overview

We are seeking a highly skilled Training Services Manager to oversee the day-to-day operations of our Training Institute and RIGHT RESPONSE program. As a key member of our team, you will be responsible for managing client services, supervising training delivery staff, ensuring licensee compliance, and engaging clients to ensure satisfaction.

Key Responsibilities:

  • Manage client services and relationships
  • Supervise training delivery staff
  • Ensure licensee compliance
  • Engage clients to ensure satisfaction

Requirements:

  • Bachelor's Degree
  • Account Representative experience
  • Experience utilizing a CRM
  • Familiarity with billing practices
  • Clear criminal history and ability to pass a background check

Licensing and Certifications:

  • CPR/First Aid certificate
  • Current driver license, car, and car insurance
  • RIGHT RESPONSE certificate

Preferred Qualifications:

  • Supervisory experience
  • Training Management
  • Familiarity with Zoho CRM and Zoho suite
  • Familiarity with Learning Management Systems
  • Familiarity with licensed products and/or contracts

Benefits:

  • PayActiv: Real-time access to earned wages
  • 401(k), 401(k) Matching, Flexible Spending Account, Life Insurance, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Employee Assistance Program, Flexible Schedule, Paid Time Off
  • 7 agency recognized holidays as well as a preferred holiday and birthday leave; Continuing Education Benefit of up to $1000 per year, eligible for a paid sabbatical after having been a program manager, area manager, or administrator of Service Alternatives for 7 years

Service Alternatives is an equal opportunity employer and supports workforce diversity.



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