Sales and Service Specialist

6 days ago


Tucson, Arizona, United States The Sherwin-Williams Company Full time
About the Role

The Sherwin-Williams Company is seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Sales and Service: Assist customers in person and over the phone, present products and services, and process sales transactions accurately.
  • Relationship Building: Build trust relationships with wholesale and retail customers, understand their needs, and provide tailored solutions.
  • Inventory Management: Maintain precise work order files, formulas, and inventory levels to ensure accurate stock levels and efficient operations.
  • Store Maintenance: Clean store equipment, stock shelves, set up displays, and maintain a clean and organized store environment.
  • Delivery and Logistics: Load and unload delivery trucks, assist with deliveries, and maintain accurate records.
Requirements
  • Age: Must be at least 18 years old.
  • Language: Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Physical Abilities: Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs. frequently, and up to 70 lbs. on occasion.
  • Availability: Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications
  • Driver's License: Have a valid, unrestricted Driver's License.
  • Education: Have at least a High School diploma or GED.
  • Experience: Have at least one year of experience working in a delivery, retail, or customer service position.
  • Paint Industry Experience: Have previous work experience selling paint and paint-related products, and operating tinting and mixing equipment.


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