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Customer Service Representative

2 months ago

Norcross, Georgia, United States CarMax Full time

**Job Summary**

As a Customer Service Associate at CarMax, you'll play a vital role in ensuring a seamless customer experience. Your exceptional communication skills and empathy will help resolve customer inquiries and concerns in a timely and professional manner.

**Key Responsibilities**

  • Engage with customers via phone, email, or online chat to address their needs and provide personalized support
  • Direct incoming calls to the appropriate team member or department
  • Process customer transactions, including payments and updates
  • Adhere to company policies and procedures, including collection policies and laws

**Requirements**

  • High school diploma or equivalent
  • Ability to thrive in a fast-paced, dynamic environment
  • Effective verbal and written communication skills
  • Basic computer knowledge
  • Flexibility to work varied shifts, including nights, weekends, and holidays

**What We Offer**

At CarMax, we prioritize integrity and transparency in delivering exceptional customer experiences. We're committed to fostering career development and promoting diversity. As an equal opportunity employer, we welcome candidates from diverse backgrounds.