Customer Service Representative

2 months ago

Norcross, Georgia, United States Vine Disposal Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Vine Disposal. As a key member of our service delivery team, you will be responsible for handling incoming calls, emails, and resolving service issues in a professional and timely manner.

Key Responsibilities:

  • Handle incoming calls and emails from customers, responding to their inquiries and resolving their issues in a professional and courteous manner.
  • Work with routing specialists, route managers, and the service department to optimize routes and ensure efficient service delivery.
  • Manage requests for pick-up or container delivery, ensuring same-day service and maintaining high levels of customer satisfaction.
  • Initiate outbound calls to customers to resolve pick-up and other issues, providing excellent customer service and support.

Requirements:

  • Detailed oriented and able to multitask in a fast-paced environment.
  • Effective and professional communication skills, with the ability to communicate via email, telephone, and two-way devices.
  • Knowledge of the Atlanta, GA, and surrounding areas, with the ability to navigate and provide accurate information to customers.
  • General computer skills, with the desire and ability to learn software applications.

Vine Disposal Values: We are looking for candidates who demonstrate leadership qualities that align with our company values of Honesty, Integrity, Faith, Fairness, Trust, Stewardship, and Compassion.

Working Conditions: This is a full-time position, with the potential for overtime. The successful candidate will be required to work in a fast-paced environment, with the ability to adapt to changing circumstances and priorities.

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