Customer Service Representative

1 day ago


Norcross, Georgia, United States CabinetCorp Full time
{"title": "Customer Service Representative", "description": "About the Job

CabinetCorp is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction.

Key Responsibilities:
  • Manage a high volume of customer inquiries via phone, email, and chat.
  • Provide accurate and timely responses to customer inquiries, resolving issues and escalating complex problems as needed.
  • Build and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized service.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed customer satisfaction targets and sales performance metrics.
Requirements:
  • Proven customer service experience in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a team environment and adapt to changing priorities and deadlines.
  • High school diploma or equivalent required.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A recognition and reward program for outstanding performance.
", "lang_code": "en"}

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