Customer Service Representative
1 week ago
Job Summary:
Enterprise Holdings is seeking a highly motivated and customer-focused individual to join our team as a Customer Assistance Representative. This role is responsible for providing exceptional customer service, supporting branch and rental needs, and assisting with administrative tasks.
Key Responsibilities:
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist to assess condition of rental upon return.
- Process returns, check-ins.
- Effectively market the company while interacting with customers.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and other additional equipment.
- Responsible for notifying management of any known vehicle problems and any required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
- Perform miscellaneous and backup duties as assigned.
Requirements:
- High school diploma or GED equivalent required.
- Must be at least 21 years of age and be qualified to drive under DOT regulations.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol related conviction on driving record in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
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