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Customer Service Ambassador

2 months ago

Billings Montana, United States Enterprise Holdings Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, and general questions
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems
Requirements
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position
What We Offer
  • Competitive compensation package
  • Paid time off and holidays
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Employee discounts on car rentals and purchases