Customer Service Representative

1 week ago


Billings Montana, United States Enterprise Holdings Full time

Job Summary:

Enterprise Holdings is seeking a highly motivated and customer-focused individual to join our team as a Customer Assistance Representative. This role is responsible for providing exceptional customer service to internal and external customers, primarily face-to-face, while supporting branch and rental needs.

Key Responsibilities:

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner.
  • Provide directions and general assistance.
  • Assist to assess condition of rental upon return.
  • Process returns, check-ins.
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
  • Understand and communicate rental terms and conditions, vehicle features and other services.
  • May sell optional protection products, upgrades, fuel options and other additional equipment.
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
  • Perform miscellaneous and backup duties job-related duties as assigned.

Requirements:

  • High school diploma or GED equivalent required.
  • Must be at least 21 years of age and be qualified to drive under DOT regulations.
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol related conviction on driving record in the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


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