Customer Service Representative

7 days ago


Spokane, Washington, United States Layne Stoops - State Farm Agent Full time

About the Role:

We are seeking a highly motivated and customer-focused Account Associate to join our team at Layne Stoops - State Farm Agent. As an Account Associate, you will play a critical role in establishing and maintaining strong relationships with our customers, providing exceptional service, and helping them achieve their goals.

Key Responsibilities:

  • Establish and maintain strong relationships with customers, understanding their needs and preferences.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with our team to develop and implement strategies to meet customer needs and achieve business objectives.
  • Stay up-to-date on industry trends and developments, applying this knowledge to improve customer service and drive business growth.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven customer service experience, with a track record of delivering exceptional results.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • Proficiency in computer applications, including Microsoft Office and customer relationship management software.

What We Offer:

  • A competitive salary and bonus structure, with opportunities for growth and advancement.
  • A dynamic and supportive work environment, with a team-oriented culture.
  • Professional development opportunities, including training and education programs.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.


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