Customer Service Representative
7 days ago
About the Role:
We are seeking a highly motivated and customer-focused Account Associate to join our team at Layne Stoops - State Farm Agent. As an Account Associate, you will play a critical role in establishing and maintaining strong relationships with our customers, providing exceptional service, and helping them achieve their goals.
Key Responsibilities:
- Establish and maintain strong relationships with customers, understanding their needs and preferences.
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work closely with our team to develop and implement strategies to meet customer needs and achieve business objectives.
- Stay up-to-date on industry trends and developments, applying this knowledge to improve customer service and drive business growth.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven customer service experience, with a track record of delivering exceptional results.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Proficiency in computer applications, including Microsoft Office and customer relationship management software.
What We Offer:
- A competitive salary and bonus structure, with opportunities for growth and advancement.
- A dynamic and supportive work environment, with a team-oriented culture.
- Professional development opportunities, including training and education programs.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
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