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2 months ago
This is a critical position that plays a key role in the success of our retail stores. As a Customer Service Representative, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements.
Key Responsibilities- Deliver Exceptional Customer Service: Ensure high levels of customer satisfaction through excellent sales service, responding to customer inquiries, and resolving any concerns in a timely and professional manner.
- Build Strong Relationships: Develop trust relationships with wholesale and retail customers, understanding their needs, and providing personalized solutions.
- Process Sales Transactions: Accurately process sales transactions, maintain precise work order files, and follow company policies and procedures.
- Meet Sales Goals: Consistently meet sales goals on a monthly, quarterly, and yearly basis, suggesting ways to improve sales and contributing to the success of the store.
- Maintain Store Appearance: Ensure the store is well-stocked, visually appealing, and meets company standards, including cleaning store equipment and maintaining a safe and organized work environment.
- Assist with Deliveries: Load and unload delivery trucks, assist with making deliveries, and maintain accurate inventory control procedures.
- Age Requirement: Must be at least 18 years old.
- Work Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Physical Demands: Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs. frequently, and up to 70 lbs. on occasion.
- Availability: Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
- Valid Driver's License: Have a valid, unrestricted driver's license.
- High School Diploma or GED: Have at least a high school diploma or equivalent.
- Customer Service Experience: Have at least one year of experience working in a delivery, retail, or customer service position.
- Paint Sales Experience: Have previous work experience selling paint and paint-related products.
- Language Skills: Ability to read, write, comprehend, and communicate in more than one language, including Spanish.