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Customer Service Representative

2 months ago

Spokane, Washington, United States Williams-Sonoma Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive and engaging store environment.

Key Responsibilities
  • Customer Service
    • Provide personalized service to customers, ensuring a positive and lasting impression
    • Engage with multiple clients at the cash wrap, creating a welcoming and inclusive atmosphere
    • Accurately and efficiently process transactions, sales, returns, and exchanges
  • Sales and Merchandising
    • Offer personalized product recommendations to customers, enhancing their shopping experience
    • Ensure accurate pricing and ringing of merchandise, utilizing price overrides when necessary
    • Maximize sales opportunities, promoting products and services to customers
  • Store Operations
    • Maintain a clean and organized cash wrap area, adhering to visual standards
    • Ensure a seamless customer experience, resolving any issues or concerns
    • Collaborate with colleagues to achieve sales goals and maintain a positive store environment
Requirements
  • Education and Experience
    • High school diploma or equivalent preferred
    • 1-2 years of experience in a customer service role
  • Skills and Abilities
    • Proven ability to prioritize and handle multiple tasks simultaneously
    • Excellent communication and interpersonal skills
    • Ability to operate a POS system and lift up to 75 pounds
  • Availability
    • Full-time associates are expected to have open availability to meet the needs of the business
    • Part-time associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week
Benefits
  • Competitive Compensation
    • Pay is based on several factors, including education, work experience, and geographic location
    • Anticipated pay range: $17.28 per hour/annual salary
  • Benefits Package
    • Generous discount on all Williams-Sonoma, Inc. brands
    • 401(k) plan and other investment opportunities
    • Wellness program supporting physical, financial, and emotional health
    • Paid vacations and holidays (full-time)
    • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time)
Our Mission Around Diversity, Equity & Inclusion

We believe that a culture focused on diversity, equity, and inclusion sparks innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We strive to create a global company culture where individuals can bring their authentic selves to work every day, where differences are valued, explored, and appreciated.