Food and Beverage Operations Manager
2 weeks ago
Compensation Type:
Hourly
Company Overview:
Courtyard Potomac Mills is a distinguished establishment within the hospitality sector, recognized for its commitment to exceptional service and innovative management practices. Our portfolio includes a diverse range of properties that cater to a global clientele, ensuring a memorable experience for every guest.
Location:
Woodbridge, VA
Position Summary:
The Food and Beverage Operations Manager plays a crucial role in overseeing and enhancing the performance of our dining outlets. This position is pivotal in ensuring that our services are not only profitable but also maintain the highest standards of quality and guest satisfaction.
The ideal candidate will be responsible for implementing strategies to boost business, reduce staff turnover, and achieve budgetary goals while consistently delivering exceptional service.
Key Responsibilities:
1. Manage daily operations of the food and beverage outlets.
2. Supervise and lead outlet staff.
3. Address guest feedback promptly and effectively.
4. Collaborate with fellow managers to resolve operational issues.
5. Keep management informed of any significant matters.
6. Assist in the implementation of loss prevention strategies.
7. Prepare and submit necessary reports on time.
8. Ensure high standards of service quality in all outlets.
9. Contribute to menu development and preparation.
10. Adhere to local regulations regarding liquor, health, and sanitation.
11. Ensure compliance with standard operating procedures.
12. Be present on the floor to support staff during service periods.
13. Conduct performance evaluations for team members.
14. Facilitate training sessions for new hires and ongoing staff development.
15. Participate in the recruitment process for front-of-house positions.
16. Manage tip reporting processes.
17. Implement corporate promotions and ensure adherence to standards.
18. Strive for overall guest satisfaction.
Qualifications:
The successful candidate must possess excellent communication skills, both verbal and written, to interact effectively with team members and guests. A strong ability to listen, understand, and address concerns is essential.
Additionally, the candidate should be adept at multitasking and prioritizing tasks to meet deadlines. A friendly, courteous, and service-oriented approach is required in all interactions.
Regular attendance and adherence to grooming standards are essential, along with compliance with company policies to promote a safe and efficient working environment.
Problem-solving skills, the ability to analyze complex information, and a commitment to confidentiality are also necessary for this role. Other duties may be assigned as needed to support the team and enhance guest experiences.
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