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Restaurant Operations Manager

2 months ago

Woodbridge, Virginia, United States Hooters of America, LLC Full time
Job Description

Job Title: Restaurant Operations Manager

Job Summary:

Hooters of America, LLC is seeking a highly skilled Restaurant Operations Manager to oversee the daily operations of our restaurants. The ideal candidate will have a proven track record of success in managing restaurant operations, with a focus on delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • People:
    • Performance Management: Develop and implement performance management strategies to drive employee engagement and retention.
    • Hiring & Retaining Talent: Recruit, train, and develop high-performing teams to deliver exceptional customer experiences.
    • Leadership & Coaching: Provide coaching and development opportunities to employees to enhance their skills and knowledge.
    • Training & Development: Design and deliver training programs to ensure employees have the skills and knowledge needed to succeed in their roles.
  • Customer:
    • Guest Service & Atmosphere: Create a welcoming and inviting atmosphere that exceeds customer expectations.
    • Guest Satisfaction: Develop and implement strategies to drive guest satisfaction and loyalty.
    • Food & Beverage Quality: Ensure high-quality food and beverage products are delivered to customers.
    • Menu & Product Launches: Develop and implement new menu and product launches to drive business growth.
  • Financials:
    • Deliver Results: Develop and implement strategies to drive business growth and profitability.
    • Planning & Execution: Develop and implement business plans to achieve financial goals.
    • Inventory Control/P&L: Manage inventory levels and control costs to ensure profitability.
  • Standards:
    • Responsible Alcohol Service: Ensure responsible alcohol service practices are followed.
    • Food Safety/Sanitation: Ensure high standards of food safety and sanitation are maintained.
    • Hooters Girl Image: Maintain the Hooters Girl image and brand standards.
    • Facility Maintenance & Cleanliness: Ensure facilities are well-maintained and clean.
    • Safety & Security: Ensure a safe and secure work environment.
  • Responsibilities:
    • Scheduling & Staffing: Develop and implement scheduling and staffing strategies to meet business needs.
    • Proper Cash Handling: Ensure proper cash handling procedures are followed.
    • Team Building: Develop and implement team-building strategies to enhance employee engagement and retention.
    • Manage Vendor Relationships: Develop and maintain strong relationships with vendors to ensure high-quality products and services.
    • To Go Service & Catering: Develop and implement strategies to drive to-go service and catering sales.
    • Local Store/Grassroots Marketing: Develop and implement local store and grassroots marketing strategies to drive business growth.

Qualifications:

  • High School Diploma/GED: Required.
  • 2+ years of full service restaurant management experience: Required.
  • Successfully completed food safety/sanitation training: Required.
  • Must be 21 years of age or older: Required.

Knowledge, Skills, Abilities:

  • Basic knowledge in Microsoft Word and Excel: Required.
  • General knowledge in full service restaurant operations/hospitality industry: Required.
  • Strong organization and planning skills: Required.
  • Strong operational skills in a customer-service & hospitality environment: Required.
  • Strong coaching skills: Required.
  • Intermediate mathematical computations skills: Required.
  • Ability to communicate clearly and concisely, both orally and in writing: Required.
  • Ability to build relationships at all levels: Required.
  • Ability to handle confidential and sensitive information: Required.
  • Ability to manage changing priorities: Required.

Equal Opportunity Employer: Hooters of America, LLC is an equal opportunity employer and committed to workplace diversity.