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Restaurant Operations Manager

2 months ago

Woodbridge, Virginia, United States Hooters of America, LLC Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Hooters of America, LLC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our guests receive exceptional service and that our business runs efficiently and effectively.

Key Responsibilities
  • People Management
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Manage employee performance, providing coaching and feedback to ensure success
    • Develop and implement strategies to improve employee engagement and retention
  • Customer Experience
    • Ensure that our guests receive exceptional service, meeting their needs and exceeding their expectations
    • Monitor and improve guest satisfaction, using feedback to drive business decisions
    • Develop and implement strategies to increase customer loyalty and retention
  • Financial Management
    • Manage restaurant finances, including budgeting, forecasting, and financial reporting
    • Monitor and control costs, ensuring that we are operating efficiently and effectively
    • Develop and implement strategies to increase revenue and profitability
  • Operational Excellence
    • Ensure that our restaurant is clean, safe, and well-maintained, meeting all health and safety regulations
    • Monitor and improve operational efficiency, using data and analytics to drive business decisions
    • Develop and implement strategies to improve quality and consistency of food and beverage offerings
Requirements
  • High school diploma or equivalent required; bachelor's degree in hospitality, business, or related field preferred
  • Minimum 2 years of experience in restaurant management, with a proven track record of success
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, employees, and vendors
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
  • Valid ServSafe alcohol certification required