Clinical Services Supervisor

2 weeks ago

Oakland, California, United States HealthEcareers - Client Full time
Job Summary:

Serves as the Clinical Director responsible for overseeing the day-to-day clinical operations of the home health and hospice agency. Ensures compliance with federal, state, and local regulations, and monitors quality, service, and utilization standards.

Key Responsibilities:
  • Manages the day-to-day clinical operations of the agency, including practice standards, staffing, payroll, budgets, fiscal management, and quality improvement.
  • Supervises agency and employee safety programs and risk management.
  • Responsible for overall supervision of hospice and home health nurses and aides, including interviewing, hiring, monitoring assignments, and evaluating personnel.
  • Develops and implements action plans to improve staff development.
  • Acts as a resource to staff as a clinical expert.
  • Ensures individualized care goals are met.
  • Ensures the highest quality of care is provided and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures.
  • Monitors the quality of service and utilization standards and assumes specific responsibility for patient care at the agency level.
  • Researches, identifies, and implements best practice models of other agencies.
  • Participates in program management, including licensing, budgeting, utilization, and quality assessment/improvement activities.
  • Ensures coordinated plans of treatment, customer-focused care, and cost-effective utilization of services.
  • Monitors the allocation and utilization of personnel based on continual changes in patient population/needs and provides the best level of patient care while identifying savings opportunities.
  • Works with healthcare providers outside of the agency to achieve optimal patient care across the continuum.
  • Coordinates with appropriate team members or contract services for the clinical care of hospice and home health patients and families.
  • Reviews all visits made by contract services for adherence to hospice and home health policies.
  • Ensures patients receive quality care by reviewing documentation, making visits with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports. Investigates and resolves patient/family member concerns regarding patient care.
Requirements:
  • Minimum of five (5) years of nursing experience, two (2) of which are in the last five (5) years as a Registered Nurse in a home health/hospice agency, primary care clinic, or health facility.
  • Graduate of an accredited school of nursing required.
  • Registered Nurse License (California)
  • Driver's License (California)
  • Basic Life Support
  • Demonstrated supervisory or lead experience.
  • Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing, and budgeting.
  • Knowledge of Nursing Practice Act, The Joint Commission, and other federal, state, and local regulatory requirements.
  • Knowledge of federal, state, and accreditation standards applicable to Home Health/Hospice required.
  • Knowledge of governmental and other regulator standards, requirements, and guidelines related to quality improvement.
  • Strong working knowledge of ongoing monitoring techniques (including criteria development and statistical analysis); care delivery in home care; total quality management principles, tools, and techniques.
  • Effective communication, negotiation, and leadership skills.
  • Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
  • PHN certificate preferred.
  • HH/H experience preferred.
  • Bachelor's degree in nursing or healthcare-related field preferred.

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