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Text Line Shift Supervisor

2 months ago

Oakland, California, United States Crisis Support Services of Alameda County Full time
Job Summary

Crisis Support Services of Alameda County is seeking a highly skilled and compassionate Text Line Shift Supervisor to join our team. As a key member of our crisis intervention team, you will provide critical support to individuals in crisis through our 24/7 text line.

Key Responsibilities
  • Shift Management and Crisis Intervention
    • Manage and coordinate crisis intervention efforts on assigned shifts
    • Provide training, supervision, and consultation to volunteers and interns on crisis intervention techniques
    • Ensure that all assigned volunteers and interns are accurately documenting sessions in a timely manner
  • Volunteer and Intern Management
    • Supervise, coach, and mentor volunteers and interns on crisis intervention and support
    • Track volunteer and intern progress and performance
    • Provide shadow shift training for incoming volunteers and interns
  • Administrative Responsibilities
    • Record work time and hours worked
  • Personal and Professional Development
    • Participate in training, supervision, and development activities to enhance crisis intervention skills
    • Attend consultation and other program meetings
Requirements
  • Knowledge and Skills
    • Knowledge of crisis intervention techniques and protocols
    • Ability to provide training, constructive feedback, and supervision to volunteers and interns
    • Knowledge of mandated reporting procedures and documentation requirements
  • Education and Experience
    • Graduation from an accredited college or university with a degree in a social science or closely-related field (or equivalent experience)
    • One year of mental health work experience and one year of crisis line text or phone counseling experience (or equivalent experience)
  • Additional Requirements
    • Proof of vaccination against Covid-19
    • Must complete Background Check (DoJ) and LiveScan
Work Environment

This is a part-time position, 25.5 hours per week, with a non-exempt status. Remote work eligibility is available after initial training. Must be able to commute to office located in North Oakland and attend training on-site when specified by the training team.

Must be able to work all of the following shifts:

  • Monday 4pm-8pm
  • Wednesday 12am-4am
  • Thursday 12am-4am
  • Friday 8pm-12am
  • Saturday 12pm-4pm
  • Saturday 4pm-8pm
  • Thursday 5:30pm-7pm (Group Supervision)