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Text Line Shift Supervisor

2 months ago

Oakland, California, United States Crisis Support Services of Alameda County Full time
Job Description

Crisis Support Services of Alameda County is seeking a highly skilled and compassionate Text Line Shift Supervisor to join our team. As a Text Line Shift Supervisor, you will play a critical role in providing emotional support, suicide assessment, and safety planning to individuals in crisis through our 24/7 text line.

Key Responsibilities
  • Answer Texts and Provide Support: Answer chats and texts via our 24-hour local text line and 988 Lifeline, providing emotional support and connecting individuals with resources and services.
  • Shift Management and Build Connection: Maintain confidentiality of shiftmates and text/chat visitors, complete mandated reporting duties, and coordinate referrals to CPS, APS, and emergency services.
  • Volunteer and Intern Management: Provide supervision, coaching, and mentoring to volunteers and interns, track progress and performance, and review contact notes for professionalism and accuracy.
  • Administrative Responsibilities: Record work time in timesheets and participate in volunteer and staff training, supervision, and development activities.
Requirements
  • Knowledge and Skills: Knowledge of suicide assessment and safety planning, ability to provide training and supervision, and proficiency with multi-tasking and technology platforms.
  • Experience: One year of mental health work experience, one year of crisis line text or phone counseling experience, and graduation from an accredited college or university with a degree in a social science or closely-related field.
  • Supervisory Experience: One year of supervisory experience is required, if no mental health work experience or degree in a social science or closely-related field.
Benefits
  • Compensation: $27.00/hour for weekday shifts 8am-3:59pm, with shift incentives and differentials for evening, weekend, and overnight shifts.
  • Benefits: Eligibility for medical, dental, and retirement plans, covered at 75% of the full-time equivalent, for employees working more than 20 hours per week.
Additional Requirements
  • Proof of Vaccination: Proof of vaccination against Covid-19 is required.
  • Background Check: Must complete a Background Check (DoJ) and LiveScan.
Schedule

Part-time, 25.5 hours per week, non-exempt. Eligible for remote work after initial training. Must be able to commute to office located in North Oakland and attend training on-site when specified by the training team.

Must be able to work all of the following shifts:

  • Monday 4pm-8pm
  • Wednesday 12am-4am
  • Thursday 12am-4am
  • Friday 8pm-12am
  • Saturday 12pm-4pm
  • Saturday 4pm-8pm
  • Thursday 5:30pm-7pm (Group Supervision)