Technical Support Specialist
4 weeks ago
The Technical Support Engineer will be responsible for managing and resolving complex technical issues for the ServiceNow Technical Support team, focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform and possess strong interpersonal skills in addition to technical skills. The role requires working outside of normal business hours as needed.
Key Responsibilities
Troubleshoot difficult technical issues
Work with web applications stack components
Write or debug Object Oriented code (Java preferred, other relevant technologies okay)
Requirements
Demonstrated ability to troubleshoot complex technical issues
Working knowledge of web applications stack components
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies okay)
Preferred Qualifications
Experience in one or more scripting languages (JavaScript, Python, Perl, Unix Shell, Windows Shell)
Experience with relational databases (e.g. MySQL, Oracle)
Experience administering Linux/Unix or Microsoft Server
Excellent verbal and written communication skills
Ability to work in a team environment
Strong personal commitment to quality and customer service
Ability to understand and communicate complex technical systems
Proven ability to maintain a professional demeanor when handling complex user issues
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