Senior Client Service Coordinator
2 months ago
Exciting Opportunity at Animal Clinic of Oxford
We are seeking a Senior Client Service Coordinator to enhance our operations.
Position Overview:
The Senior Client Service Coordinator plays a vital role in delivering outstanding client interactions and communication. This position is essential for creating positive experiences for clients and supporting the daily operations of patient and client care.
Key Responsibilities:
- Uphold and promote the Core Values and Mission Statement.
- Welcome clients and their pets with a friendly, solution-focused demeanor.
- Respond to client inquiries and offer informed guidance on animal care.
- Manage appointment scheduling and surgical bookings, ensuring accurate record-keeping.
- Mentor new staff and cultivate collaborative relationships within the team.
- Clarify invoices, process payments, and confirm client eligibility.
- Provide clients with instructions regarding prescriptions and retail products.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or reception within the veterinary sector.
- Strong commitment to core values.
- Proficient in computer skills, including email and internet navigation.
- Familiarity with veterinary terminology.
- Excellent spelling and grammar capabilities.
- Ability to manage diverse situations while maintaining professionalism.
- A genuine affinity for animals and their owners.
A Place Where Values Matter
We invite you to explore this enriching opportunity.
Mission Veterinary Partners (MVP) is an equal opportunity employer fostering an inclusive environment for all employees.
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