Customer Service Coordinator

2 days ago

Oxford, Mississippi, United States Baptist Memorial Healthcare Corporation Full time
Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Baptist Memorial Health Care Corporation. As a key member of our Float Pool team, you will be responsible for providing exceptional customer service to our patients and families while maintaining accurate and timely billing information.

Responsibilities:

  • Verify insurance coverage and communicate regularly with carriers and regulatory agencies for reimbursement purposes.
  • Perform daily and monthly close-out procedures for internal controls and cash balancing.
  • Maintain a working knowledge of insurance co-pays and deductibles, as well as workman's compensation protocols, to ensure accurate and compliant billing information.
  • Promote customer satisfaction while maintaining a positive and professional demeanor in both verbal and nonverbal communication.
  • Possess comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
  • Answer telephones, take and direct messages in a timely manner, and maintain a smooth workflow.
  • Maintain an organized and efficient work environment by keeping files and records neat and orderly.
  • Coordinate resources necessary to input accurate data, collect fees at time of service, and assist patients with financial counseling when needed.
  • Carry out all other duties assigned by the Clinic Manager in a timely manner.
Requirements, Preferences, and Experience:

Education:

Preferred: Collegiate or medical trade completion. Associates Degree

Minimum: Skill in communicating clearly and effectively using standard English in written, oral, and verbal formats to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Experience:

Preferred: One year's current experience with insurance billing and/or medical collection and medical terminology.

Minimum: One year's current experience with insurance billing and/or medical collection and medical terminology.

Special Skills:

Preferred: Proficient with 10-key.

Minimum: Type 30 wpm, 10-key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

About Baptist Memorial Health Care Corporation:

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching, and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums, and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:
  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

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