Customer Service Coordinator

1 month ago

Oxford, Mississippi, United States Baptist Memorial Full time
Job Summary

As a Customer Service Coordinator in our Float Pool, you will play a vital role in promoting high levels of customer satisfaction during patient interactions. Your knowledge of departmental and corporate policies and procedures will be essential in maintaining accurate and timely billing information, processing appointments, and daily reconciling charge and payment entries and bank deposits.

Key Responsibilities:

  • Verify insurance and communicate regularly with carriers and other regulatory agencies for reimbursement purposes.
  • Perform daily and monthly close out procedures for internal controls and cash balancing.
  • Maintain working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
  • Promote customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
  • Answer telephones, take and direct messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
  • Maintain an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
  • Coordinate resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
  • Carry out all other duties assigned by the Clinic Manager in a timely manner.
  • Complete assigned goals.

Requirements:

  • Preferred: Collegiate or medical trade completion. Associates Degree
  • Minimum: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Experience:

  • Preferred: One year's current experience with insurance billing and/or medical collection and medical terminology.
  • Minimum: One year's current experience with insurance billing and/or medical collection and medical terminology.

Special Skills:

  • Preferred: Proficient with 10-key.
  • Minimum: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

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