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Customer Service Coordinator

1 month ago


Oxford, Mississippi, United States Baptist Memorial Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Baptist Memorial Health Care. As a key member of our customer service team, you will be responsible for promoting a high level of customer satisfaction during patient interactions, maintaining accurate and timely billing information, and performing daily reconciliations.

Key Responsibilities
  • Verify insurance coverage and communicate with carriers and regulatory agencies for reimbursement purposes.
  • Perform daily and monthly close-out procedures for internal controls and cash balancing.
  • Maintain working knowledge of insurance co-pays, deductibles, and workman's compensation protocols to ensure accurate and compliant billing information.
  • Promote customer satisfaction while maintaining a positive and professional demeanor in both verbal and nonverbal communication.
  • Answer telephones, take and direct messages in a timely manner, and maintain an organized and efficient work environment.
  • Coordinate resources necessary to input accurate data, collect fees at time of service, and assist patients with financial counseling when needed.
Requirements
  • Preferred: One year's current experience with insurance billing and/or medical collection and medical terminology.
  • Minimum: Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency.
  • Basic knowledge of Windows applications and current knowledge of medical terminology.
About Baptist Memorial Health Care

We offer a competitive salary, paid vacation/time off, continuing education opportunities, and a generous retirement plan. Our benefits package is highly competitive in the Mid-South healthcare community, and we reward our colleagues' efforts with compensation and benefits that reflect our commitment to their success.