IT Infrastructure Director

6 days ago

Chicago, Illinois, United States Paul Davis Restoration of Greenville and Spartanburg Full time
Job Title: Director, IT Infrastructure

About the Role:

We are seeking a highly skilled and experienced IT Infrastructure Director to join our team at Paul Davis Restoration of Greenville and Spartanburg. As a key member of our IT department, you will be responsible for providing strategic leadership and direction for the development, implementation, and maintenance of our IT infrastructure.

Key Responsibilities:

  • Provide guidance on infrastructure solutions, architectures, and support for business processes.
  • Manage daily operations of core infrastructure and platforms, including firewalls, data and voice networks, servers, storage systems, and associated IT services.
  • Work closely with the IT Security department to manage network vulnerabilities, software updates, and patches.
  • Participate in and lead IT projects, ensuring they are delivered within scope, budget, and adhere to company governance processes.
  • Maintain and develop adequate technical documentation for the region's network infrastructure and complex technical solutions.
  • Monitor critical IT systems and ensure timely response and fix times to increase user satisfaction.
  • Mentor IT staff, provide guidance, and hands-on training to promote excellent customer service, high-quality work, and efficient problem-solving standards.
  • Research new and more efficient technology and vendors to pursue stability and reduction of expenses.
  • Work with IT Leadership in the budgeting process, managing expenses and projects within approved budget guidelines.
  • Ensure IT systems, including servers, routers, firewalls, and switches, are patched in a timely manner.
  • Facilitate routine meetings to discuss strategic goals and progress.
  • Communicate within the IT teams and across departments to ensure success.

Requirements:

  • Bachelor's degree in Computer Science or Business Administration, or relevant educational or professional experience.
  • 10+ years of experience as a manager with 4 of those years in a large, diverse global enterprise with a proven track record of leadership in Information Technology.
  • Minimum of two (2) years of enterprise information security architecture and information security system design.
  • Proven experience with datacenter technologies, including virtualization technologies, storage, replication, and backup.
  • Demonstrate strong proficiency in implementing and supporting IT networks and IT solutions in fast-paced environments.
  • Proven administration experience of Microsoft Products, including Active Directory both on-premises and Azure AD.
  • Strong knowledge of TCP/IP and Ethernet networks, and network devices such as switches, routers, and wireless access points.
  • Experience with data backup and restore solutions, DNS, DHCP, Terminal Services, File Servers, Print Management, Group Policy, and network routing protocols.
  • Experience with security technologies, such as firewalls, intrusion detection and prevention systems.
  • Data communications experience with MPLS and SDWAN technologies, Site-to-Site and VPN technologies.
  • Experience with virtualization technologies, such as VMware and Nutanix.
  • Experience providing IT solutions in the Food or Agriculture Industry is strongly preferred.
  • Experience in managing IT projects is required.
  • Strong leadership and project management skills are required.
  • Experience in controlling information technology budgets is required.
  • Excellent verbal and written communication skills, including presentation skills, are required.
  • Proven ability to be adaptable, capable, self-motivated, and confident is required.
  • Excellent resource planning and task scheduling skills are required.
  • Ability and desire to travel, as required by the business.

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