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Director of Technology Infrastructure

2 months ago

Chicago, Illinois, United States Chicago Public Schools Full time
Job Summary

Chicago Public Schools (CPS) is seeking a highly experienced and skilled Executive Director of Infrastructure Services to join our team. As a key member of our Information Technology Services (ITS) department, you will be responsible for managing and ensuring the effectiveness of the District's technology infrastructure.

Key Responsibilities
  • Strategic Leadership: Set the strategic direction for the organization's technical infrastructure and security, including hardware, software, servers, storage solutions, networks, telecom systems, and facility automation, in support of critical district business needs.
  • Infrastructure Management: Provide strategic leadership in the design, implementation, and maintenance of the organization's technology infrastructure systems in alignment with the District's goals.
  • IT User Support: Establish IT user support processes, standards, metrics, monitoring, and reporting to ensure IT Infrastructure is available, responsive, and achieving business outcomes and objectives.
  • Infrastructure Roadmap: Develop an overall roadmap for all infrastructure areas to ensure transparency on the delivery of new services and capabilities and to understand upgrade and replacement needs for existing infrastructure.
  • Network Uptime: Ensure network uptime, especially during student assessment windows and other key business windows.
  • Security and Compliance: Ensure all critical infrastructure layers (server, storage, network, cybersecurity equipment, and related security software) are all up to the latest recommended patch levels.
  • Change Management: Ensure that all production changes applied to the infrastructure tier adhere to CPS ITS change management standards.
  • Communication: Ensure timely and enterprise-wide communication in the event of a major infrastructure-related outage.
  • Vulnerability Assessments: Use methods and tools to conduct vulnerability assessments, testing internal and external network perimeters for accessibility.
  • Disaster Recovery: Develop, schedule, test, and communicate the IT Disaster Recovery Plan and Procedures in coordination with the Executive Director of Application Services.
  • Leadership and Team Management: Provide leadership, motivation, coaching, professional development, and day-to-day support to foster an engaged work environment with a focus on customer service.
  • Collaboration and Communication: Be a consensus builder and persuasive leader with a strong commitment to teamwork and knowledge sharing who effectively communicates technical concepts to a broad range of technical and non-technical staff.
  • Process Improvement: Assist staff in developing methods and processes to improve efficiency and effectiveness across all infrastructure areas.
  • Training and Development: The fulfillment of critical, mission-aligned training opportunities for key enterprise application staff members.
  • Retention and Succession Planning: Implement tangible processes leading to increased retention and succession planning for key positions.
  • Staff Management: Recruit, onboard, and coach staff to ensure robust learning and career development consistent with the District's values and mission.
  • Vendor Management: Manage infrastructure vendors, service providers, and internal teams to define and achieve key performance indicators and Service Level Agreements with a collaborative spirit in order to continually seek improvements to support the District's goals.
  • IT Solutions Assessment: Assess and communicate the impacts, trade-offs, risks, costs, benefits, and opportunities of IT solutions.
  • Client Engagement: Establish formal client engagement framework for the infrastructure practice, ensuring mission alignment, proper prioritization for tasks and generally building customer awareness.
  • Project Leadership: Collaborate closely with business and technology partners to assure transparency and consistent direction in development priorities.
  • Conflict Resolution: Provide project leadership, including work direction and feedback to the sponsors, project leads and teams for high-priority ITS initiatives.
  • Relationship Building: Build high-quality working relationships with executives, technology partners, customers, and all other relevant individuals and groups.
  • Project Management: Oversee, monitor, and report progress on complex and/or multiple infrastructure projects relative to schedules, budgets, and quality.
  • IT Standards and Best Practices: Manage the development and delivery of IT standards, best practices, architecture, and systems to ensure information system security across the enterprise.
  • Vendor Contract Management: Ensure that all locally conceived and/or vendor-based production changes consistently follow a Best Practice release management process and adhere to local standards set forth by the ITS Change Manager.
  • Quarterly Business Review: Partner with the IT Vendor Management Office and Procurement to ensure that the services and performance of major partners are examined through a quarterly business review; inclusive of Sentinel, AT&T, Microsoft, and Apple.
  • Contract Review: Serve as a final reviewer/editor for all infrastructure-focused vendor contracts.
  • Contract Negotiation: Direct responsibility for negotiation of infrastructure-based vendor contracts.
  • Vendor Performance: Hold vendors accountable for general performance and service levels.
  • Budget Management: Ensure the ITS infrastructure budget is tightly managed.
  • Proposal Review: Quality assurance of all infrastructure-related proposals and submissions to the CPS Board of Education.
Requirements
  • Education: Bachelor's degree in a relevant field from an accredited college or university.
  • Relevant Certifications: Relevant professional certifications/designations such as Project Management Professional (PMP), IT Infrastructure Library (ITIL), CISCO and Microsoft, preferred.
  • Experience: Minimum of eight (8) years of professional leadership experience managing multiple infrastructure functions in a large enterprise environment.
  • Managerial Experience: Minimum of eight (8) years of experience in a managerial role with responsibility for leading, training, and mentoring a team of direct reports.
  • Infrastructure Experience: Minimum of fifteen (15) years of the above experience strongly preferred.
  • K-12 Education Experience: Infrastructure and operations experience at an institution of K-12 education.
  • Federally Funded Initiatives: Experience overseeing federally funded initiatives, such as the E-Rate program; ensuring that all application and reporting deadlines are met.
Knowledge, Skills, and Abilities
  • IT Management: In-depth knowledge of IT management and a thorough understanding of IT in K-12 education with the ability to understand, communicate, and advise on the potential outcome of critical decisions.
  • Communication Skills: Strong verbal and written communication skills, including the ability to facilitate presentations to technical and non-technical audiences.
  • Technical Background: Strong technical background, as well as an ability to work across all district departments to align priorities and plans with key business objectives.
  • IT Expertise: High levels of IT expertise, integrity, honesty, credibility, and the courage to make difficult yet necessary decisions.
  • Collaboration and Communication: Ability to work in collaboration with the ITS leadership team to understand and adhere to CPS ITS strategies, standards, and policies.
  • Business Acumen: Ability to develop deep knowledge of the District's business units and functions, building both horizontal and vertical relationships with business departments and IT leaders that deliver business impact.
  • Leadership Development: Expertise in leadership development; ability to coach directors and managers toward excellence and build the capacity of technical teams.
  • People Priorities: Ability to contribute to the people priorities and objectives regarding people leader effectiveness, employee engagement, and enabling others to perform.
  • Strategic Planning: Ability to articulate a vision, set high standards, and effectively guide teams and stakeholders in the realization of expectations set.
  • Operations, Budget, and Finance: Knowledge of operations, budget/finance, management and organizational development.
  • Collaboration and Communication: Ability to build collaborative relationships with a variety of constituent groups, including external partners, to ensure the entire system operates in the most effective manner possible to support organizational success.
  • Problem-Solving: Ability to define problems, analyze data, and outline valid conclusions and action steps.
  • Professionalism: Capable of following Company policies and practices while representing CPS in an ethical and professional manner in all interactions with employees, governmental agencies, vendors, contractors, suppliers, students, and the Chicago community.
  • IT Infrastructure Technologies: Expert level knowledge of IT infrastructure technologies, solutions, and strategies, including both traditional and cloud-based infrastructure.
  • Troubleshooting and Debugging: Proven ability to provide supervisory guidance for troubleshooting and/or debugging issues with servers, storage arrays, local and wide area networks, remote device management, and perimeter security.
  • Disaster Recovery and Business Continuity: Strong knowledge of disaster recovery and business continuity concepts and strategies.
  • Project Management Methodologies: Familiarity with the principles of project management, including but not limited to experience with both Waterfall and AGILE project management methodologies.
  • ITIL: Familiarity with the detailed practices of the Information Technology Infrastructure Library (ITIL).
  • Information Security Standards: Familiarity with information security standards (e.g., NIST, ISO, OWASP, etc.), rules and regulations related to information security and confidentiality (e.g., PCI, HIPAA, FERPA, GLBA, 508 etc.) and other various security standards and policies.
  • Time Management: Ability to deliver in a fast-paced environment, respond immediately to multiple constituencies and meet established deadlines.
  • Interpersonal and Analytical Skills: A dynamic leader with excellent interpersonal and analytical skills, who values, and excels at, collaboration, identifying opportunities, creative problem solving, and customer service.
  • IT Products and Services: In-depth knowledge of, and familiarity with, IT products and services.
  • Diversity, Equity, and Inclusion: A commitment to diversity, equity, and inclusion and to serving the needs of a diverse School-district community.
  • Organizational, Problem-Solving, and Project Management Skills: Exceptional organizational, problem-solving, and project management skills.
  • Proactivity and Attention to Detail: Proactive, decisive, action-oriented individual with a strong attention to detail.
  • Complex Project Management: Ability to work on multiple complex projects simultaneously.