Founding Customer Success Leader

4 weeks ago


New York, New York, United States Next Level Talent, LLC Full time

Position: Founding Customer Success Leader

Location: New York (In-office)

About the Company:

This cutting-edge company, backed by Y Combinator, is revolutionizing the trades industry with AI-powered sales agents. The founders, two MIT engineers, have rapidly scaled the company within the trillion-dollar home services market using AI to close leads across multiple communication platforms. The company is experiencing exponential growth and is looking to continue transforming how small and medium-sized businesses (SMBs) operate.

Team Size:

Join a growing team where you'll take ownership of customer success in an early-stage, fast-growing environment. With a small team size, you'll play a pivotal role in shaping the customer experience and building scalable processes.

About the Role:

As the Founding Customer Success hire, you will lead customer success operations, ensuring a seamless experience for clients. You will help grow the company's success while working directly with the leadership team to refine the product and platform based on feedback.

Key Responsibilities:

  • Own the customer success journey, providing exceptional support to B2B tech customers.
  • Work closely with leadership to influence product development based on customer feedback.
  • Help drive the company's rapid growth and customer retention.
  • Navigate ambiguity and prioritize effectively in a fast-paced environment.
  • Build scalable processes and lead a team as the company grows.

Requirements:

  • 14 years of experience in customer success roles, particularly in early-stage, high-growth environments.
  • Experience supporting B2B customers in tech.
  • Ability to work in a fast-paced, high-growth environment with high ownership and responsibility.
  • Strong customer empathy and problem-solving skills.
  • Excitement to work in-office with the team in NYC.

Compensation & Benefits:

  • Salary: Up to $130,000
  • Equity: 0.4%
  • Benefits: Comprehensive health, dental, and vision coverage.

Open to relocation candidates: Yes

Remote Work: No



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