Current jobs related to Hotel Operations Supervisor - San Mateo, California - Hampton Inn & Suites San Mateo SFO

  • Front Desk Supervisor

    9 hours ago

    San Bernardino, California, United States DKN HOTEL GROUP Full time

    Job DetailsLevel: ExperiencedJob Location: HSB - San Bernardino, CAPosition Type: Full TimeSalary Range: $19.50 HourlyJob DescriptionAs a Front Desk Supervisor with DKN HOTEL GROUP, you will be responsible for providing exceptional guest service and ensuring a seamless hotel experience. Your key responsibilities will include:Maintaining a friendly and...

  • Hotel Operations Manager

    2 weeks ago

    San Diego, California, United States Excel Hotel Group Full time

    Job SummaryAs a key member of our hotel team, the Front Desk Supervisor plays a vital role in ensuring the smooth operation of our Front Desk department. This dynamic individual will guide and direct line staff to achieve established goals and objectives, while maintaining the highest level of guest satisfaction through employee training, motivation, and...

  • Hotel Maintenance Supervisor

    2 weeks ago

    San Francisco, California, United States Hilton Hotels & Resorts Full time

    Hotel Engineering Supervisor Job DescriptionThe Hotel Engineering Supervisor is a key role at Hilton Hotels & Resorts, responsible for ensuring the smooth operation of our hotel's facilities and equipment. As a supervisor, you will lead by example in providing exceptional guest service and troubleshooting concerns.Key Responsibilities:Maintain a Preventative...

  • Hotel Operations Manager

    4 weeks ago

    San Diego, California, United States Excel Hotel Group Full time

    Job Summary:We are seeking an experienced Operations Leader to support our General Manager in all areas of the hotel. As the face of our company, you will ensure visitors receive a warm welcome and provide exceptional customer service.Responsibilities:Coordinate front desk activities, including calls, reservations, and guest servicesSupervise and lead our...

  • Hotel Operations Supervisor

    3 days ago

    San Juan Capistrano, California, United States Marriott Full time

    Job Summary:As a Hotel Operations Supervisor at Marriott, you will play a vital role in ensuring the smooth operation of our hotel's rooms and guest services. Your primary responsibility will be to promote staff engagement and teamwork to provide exceptional service to our guests.Key Responsibilities:Complete opening and closing duties, including setting up...

  • Hotel Operations Supervisor

    2 months ago

    San Diego, California, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Remington Hotels. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and driving revenue growth through effective management of the front office.Key ResponsibilitiesAnticipate and respond to guest...

  • Chief Engineer

    1 week ago

    San Francisco, California, United States Hotel Caza San Francisco Full time

    Job SummaryThe Chief Engineer at Hotel Caza San Francisco is responsible for the day-to-day operations of the engineering division. This includes developing and implementing plans to maintain property, equipment, grounds, and other assets in a safe and acceptable state of repair. The successful candidate will ensure the hotel is in compliance with all local,...

  • Hotel Operations Supervisor

    3 weeks ago

    San Juan Capistrano, California, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at Residence Inn by Marriott. As a key member of our operations team, you will be responsible for promoting staff engagement and teamwork to provide exceptional service to our guests.Key ResponsibilitiesComplete opening and closing duties, including...

  • Front Desk Supervisor

    2 weeks ago

    San Bernardino, California, United States DKN HOTEL GROUP Full time

    Job Title: Front Desk SupervisorJoin DKN Hotel Group as a Front Desk Supervisor and take on a challenging role that requires excellent communication and leadership skills. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk staff, and ensuring seamless hotel operations.Key...

  • Front Desk Supervisor

    1 month ago

    San Diego, California, United States Hotel Resource Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hotel Resource. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Provide top-notch customer service to guests,...

  • Restaurant Supervisor

    4 weeks ago

    San Diego, California, United States Hotel Resource Full time

    Restaurant Supervisor Job DescriptionWe are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Hotel Resource. As a Restaurant Supervisor, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our food and beverage offerings meet the...

  • General Manager

    4 weeks ago

    San Diego, California, United States Margaritaville Hotel San Diego Gaslamp Quarter Full time

    General Manager Opportunity at Margaritaville Hotel San Diego Gaslamp QuarterWe are seeking an accomplished and visionary leader to join our prestigious hotel/resort as the General Manager. As the head of our hotel operations, you will be responsible for delivering exceptional guest experiences, driving revenue growth, and ensuring operational excellence.Key...

  • Maintenance Engineer

    1 week ago

    San Jose, California, United States Valencia Group Full time

    Job Summary:As a Maintenance Engineer with Valencia Group, you will be responsible for ensuring guest satisfaction through a properly maintained property, guest rooms, and public areas. You will respond promptly and efficiently to guest complaints and concerns, while also knowing all fire and safety rules, regulations, and policies.Maintain regular...

  • Hotel Maintenance Technician

    1 week ago

    San Diego, California, United States RAR Hotel Management Inc Full time

    Job SummaryThe Maintenance Technician is responsible for ensuring the smooth operation of hotel equipment and facilities. This includes performing routine preventive maintenance, repairing or replacing defective equipment parts, and inspecting drives, motors, and belts.Key Responsibilities:Perform routine preventive maintenance to ensure hotel equipment...

  • Operations Supervisor

    2 weeks ago

    San Francisco, California, United States MP Mine Operations LLC Full time

    Job Title: Operations SupervisorMP Materials is seeking an experienced Operations Supervisor to join our team at our mining and processing site in Mountain Pass, California. As an Operations Supervisor, you will be responsible for managing and directing mineral processing and/or chemical plant activities.Key Responsibilities:Oversee safe, reliable, and...

  • Hotel Receptionist

    2 days ago

    San Diego, California, United States Excel Hotel Group Full time

    Job OverviewAs a Front Desk Agent with Excel Hotel Group, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless stay experience. Key ResponsibilitiesDeliver warm and welcoming service to guests, responding to their needs and resolving any issues promptly.Process guest arrivals and departures,...

  • Guest Services Supervisor

    6 days ago

    San Diego, California, United States Pacific Terrace Hotel Full time

    About the RoleThe Guest Services Supervisor is a key member of our team at Pacific Terrace Hotel, responsible for delivering exceptional guest experiences and ensuring seamless operations at the Front Desk.Main Responsibilities:Provide top-notch service to guests, responding to their requests promptly and efficientlyManage Front Desk procedures, maintaining...

  • Operations Supervisor

    3 weeks ago

    San Francisco, California, United States MP Mine Operations LLC Full time

    Job Title: Operations SupervisorMP Materials is seeking an experienced Operations Supervisor to join our team at our mining and processing site in Mountain Pass, California. As an Operations Supervisor, you will be responsible for managing and directing mineral processing and/or chemical plant activities.Key Responsibilities:Oversee safe, reliable, and...

  • Guest Experience Supervisor

    4 weeks ago

    San Diego, California, United States The Westgate Hotel Full time

    Job Title: Guest Experience SupervisorWe are seeking a highly skilled Guest Experience Supervisor to join our team at The Westgate Hotel. As a Guest Experience Supervisor, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Assist staff and guests during peak periods within the...

  • Hotel Operations Coordinator

    2 days ago

    San Diego, California, United States Town & Country Resort Full time

    About Town and CountryTown and Country, a leading hospitality provider, is seeking a reliable and detail-oriented Hotel Operations Coordinator to join our team. This role plays a vital part in ensuring a seamless guest experience by maintaining the cleanliness and organization of public areas, supporting housekeeping and maintenance teams, and providing...

Hotel Operations Supervisor

2 months ago

San Mateo, California, United States Hampton Inn & Suites San Mateo SFO Full time
Job Overview

POSITION SUMMARY:

Support the General Manager across various departments to drive profitability, achieve budgetary goals, and uphold operational and guest service excellence. Oversee all departments, including Front Office, Housekeeping, Sales, and Engineering, ensuring compliance with brand standards and operational efficiency.

KEY RESPONSIBILITIES:

  1. Recruit, train, mentor, and inspire effective departmental teams.
  2. Create and manage departmental schedules to maintain adequate staffing within budgetary constraints.
  3. Conduct hotel performance forecasts.
  4. Manage Accounts Receivable and oversee departmental financial plans.
  5. Review daily reports and take appropriate actions based on findings.
  6. Ensure fulfillment of guest special requests.
  7. Guarantee proper execution of guest services as instructed by the General Manager.
  8. Monitor guest charge postings to minimize revenue loss.
  9. Track room availability and utilize systems to maximize room revenue.
  10. Update property management system availability based on cancellations and changes in arrivals and departures.
  11. Implement an effective cash control system and ensure adherence to credit card and check cashing policies.
  12. Oversee guest satisfaction scores and collaborate with departmental leaders to develop improvement plans.
  13. Foster a positive employee culture focused on customer service and attentiveness to guest needs.
  14. Ensure compliance with required training across all departments.
  15. Supervise the preventative maintenance program with the Engineering team to ensure ongoing compliance.
  16. Regularly participate in Breakfast service oversight.
  17. Conduct routine inspections of Housekeeping, Food and Beverage, Maintenance, and Front Office for cleanliness, safety, and brand compliance.
  18. Educate department heads on Emergency Procedures and ensure proper training for all employees.
  19. Utilize the H.E.A.R.T Model for guest recovery incidents.
  20. Maintain a friendly and welcoming demeanor in all guest interactions.
  21. Establish effective departmental communication through active use of internal tools, meetings, and ongoing coaching.
  22. Design employee engagement initiatives and recognize outstanding staff contributions.
  23. Develop and uphold hotel programs to meet Quality Assurance Program criteria.
  24. Take a proactive role in Human Resource functions, including coaching, training, employee relations, and recruitment.
  25. Participate in the Manager on Duty program, with regular weekend work required.
  26. Execute any reasonable requests from management within capability.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the employee. Duties and responsibilities may change at any time with or without notice.

Physical requirements include frequent bending, lifting, carrying, twisting, pushing, pulling, reaching, kneeling, and prolonged periods of standing and/or walking. Ability to lift, push, and pull a minimum of 50 pounds is necessary. Training will be provided to ensure all functions are performed within safety guidelines and expectations. If you feel unable to perform any of these functions, please notify your manager immediately.