Service Coordination Specialist
2 weeks ago
Position Overview:
The Service Coordination Specialist plays a vital role in ensuring the efficiency and effectiveness of the Service Department at GDKN. This position is ideal for individuals with a strong background in customer service and dispatching, looking to contribute to a dynamic team.
Qualifications:
- High School diploma or equivalent with a minimum of 3 years of experience in customer service or dispatching.
- Proficient in computer systems, particularly Windows applications; experience with Oracle is advantageous.
Key Responsibilities:
- Manage and schedule service requests, ensuring timely communication with customers.
- Act as a liaison with the Service Resource Center to facilitate all service-related inquiries.
- Oversee the entire service call process, from initial request to completion, addressing any issues that arise.
- Reassign tasks based on workload and priorities to maintain operational efficiency.
- Maintain regular communication with customers to update them on service status.
- Handle customer complaints professionally, seeking resolution and involving supervisors when necessary.
- Ensure accurate invoicing for service calls, processing transactions daily.
- Complete invoicing for service calls within a 48-hour timeframe.
- Uphold confidentiality regarding customer and company information at all times.
- Manage inventory and supplies necessary for service operations, including sourcing and tracking parts.
Skills Required:
- Excellent organizational abilities and attention to detail.
- Strong communication skills, both verbal and written.
- High energy and a customer-focused mindset.
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