Fire Service Specialist

6 days ago


Hauppauge, New York, United States Johnson Controls International Full time
Job Summary

We are seeking a skilled Fire Service Specialist to join our team at Johnson Controls International. As a Fire Service Specialist, you will be responsible for troubleshooting and repairing installed fire alarm systems, including panel repair/reprogram, device replacement/repair, and system testing.

Key Responsibilities
  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
  • Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
  • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
  • Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
  • Obtain customer signature upon completed service call assignment.
  • Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
  • Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
  • Perform other duties as assigned.
Requirements
  • 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • High School Diploma or equivalent
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
  • Ability to work flexible hours including weekends to meet customer requirements.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and always follow safety guidelines and procedures
  • Possess a valid driver's license and driving record that meets company requirements.
  • Retain any licenses that are required by National, State and Local codes.
Preferred Qualifications
  • NICET Level II certification strongly preferred.


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