Service Logistics Specialist

2 weeks ago


Hauppauge, New York, United States Cube Hub Inc. Full time

Position Title: Service Logistics Specialist

Location: Hauppauge, NY

Shift: Day Shift

Contract Duration: 6 months with potential for extension

Compensation: $20 to $22 per hour

Qualifications: High School diploma or equivalent with a minimum of 3 years of experience in customer service or dispatching. Proficiency in computer applications, particularly Windows; experience with Oracle is advantageous.

Role Overview: The selected candidate will play a crucial role in enhancing the effectiveness and growth of the Service Department.

Key Responsibilities:

  • Manage service requests by receiving, screening, recording, prioritizing, assigning, and closing customer inquiries for technical support and inspections.
  • Utilize the ACE system to enter and schedule customer service requests while ensuring accuracy in Accounts Receivable.
  • Maintain regular communication with the Service Resource Center regarding all service calls.
  • Take full ownership of service requests from initiation to completion, escalating issues to supervisors and technicians as necessary.
  • Reassign tasks based on current workloads and priorities, ensuring efficient service delivery.
  • Provide ongoing updates to customers regarding the status of their requests.
  • Address customer complaints professionally, seeking resolution and involving supervisors when required.
  • Ensure timely invoicing of completed service calls within a 48-hour timeframe.
  • Safeguard the confidentiality of customer and company information at all times.
  • Oversee inventory and supplies necessary for the logistics coordinator role, including sourcing, ordering, and tracking essential parts and materials.


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