Service Logistics Specialist
2 weeks ago
Position Title: Service Logistics Specialist
Location: Hauppauge, NY
Shift: Day Shift
Contract Duration: 6 months with potential for extension
Compensation: $20 to $22 per hour
Qualifications: High School diploma or equivalent with a minimum of 3 years of experience in customer service or dispatching. Proficiency in computer applications, particularly Windows; experience with Oracle is advantageous.
Role Overview: The selected candidate will play a crucial role in enhancing the effectiveness and growth of the Service Department.
Key Responsibilities:
- Manage service requests by receiving, screening, recording, prioritizing, assigning, and closing customer inquiries for technical support and inspections.
- Utilize the ACE system to enter and schedule customer service requests while ensuring accuracy in Accounts Receivable.
- Maintain regular communication with the Service Resource Center regarding all service calls.
- Take full ownership of service requests from initiation to completion, escalating issues to supervisors and technicians as necessary.
- Reassign tasks based on current workloads and priorities, ensuring efficient service delivery.
- Provide ongoing updates to customers regarding the status of their requests.
- Address customer complaints professionally, seeking resolution and involving supervisors when required.
- Ensure timely invoicing of completed service calls within a 48-hour timeframe.
- Safeguard the confidentiality of customer and company information at all times.
- Oversee inventory and supplies necessary for the logistics coordinator role, including sourcing, ordering, and tracking essential parts and materials.
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