Customer Engagement Associate

2 weeks ago


Monroeville, Pennsylvania, United States Petco Full time
Customer Engagement Associate
Category: Retail
Schedule: Part-time

Join our team where innovation and teamwork come together to enhance the customer experience.

Key Responsibilities:
  • Provide outstanding customer service and support.
  • Assist customers in choosing products that meet their preferences.
  • Exhibit a strong commitment to animal care and welfare.
  • Manage cash register operations efficiently.
  • Contribute to the store's sales objectives.
  • Ensure accurate pricing and proper inventory levels.
  • Adhere to operational protocols and store regulations.
  • Respond to customer inquiries and direct them to the appropriate team members when needed.
Essential Duties:It is essential to consistently execute the following tasks, with or without reasonable accommodation:
  • Safeguard the health of live animals by adhering to company standards.
  • Communicate effectively with colleagues and customers.
  • Deliver exceptional service by understanding customer needs and suggesting appropriate items.
  • Demonstrate expertise in product knowledge and sales strategies.
  • Ensure a superior customer experience in all interactions.
  • Process transactions and manage point-of-sale systems.
  • Assist in merchandise stocking according to established guidelines.
  • Engage in cleaning and maintenance tasks to uphold store standards.
  • Participate in inventory management and follow safety protocols.
Supervisory Role: None
Work Environment: Most responsibilities are conducted indoors, with occasional outdoor tasks. Physical demands include bending, kneeling, and prolonged standing. Ability to lift up to 50 lbs. and operate material handling equipment safely is required.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. We celebrate diversity and encourage all qualified candidates to consider joining our team.



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