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Customer Service and Sales Support Coordinator

2 months ago

Monroeville, Pennsylvania, United States Staffing Solutions Enterprises Full time

Customer Service and Sales Support Coordinator

Overview

The Customer Service and Sales Support Coordinator plays a vital role in ensuring exceptional customer experiences while assisting the sales team in acquiring new clients and nurturing existing relationships.

This position requires a comprehensive understanding of the company's offerings and staying informed about market developments.

The role involves significant collaboration with sales personnel, operational teams, suppliers, and clients, addressing customer inquiries and complaints, and ensuring timely and accurate order processing.


Key Responsibilities

  • Manage incoming calls, perform administrative tasks, and deliver outstanding customer service.
  • Process customer orders through various communication channels, fostering strong relationships and educating clients about new offerings to enhance sales within current accounts.
  • Input orders received via electronic means into the internal system and prepare necessary documentation for shipment.
  • Engage in team collaboration and contribute to team meetings.

  • Maintain communication with colleagues across departments through various platforms.
  • Coordinate logistics with customers, suppliers, and carriers to facilitate pickups and deliveries.
  • Generate and print shipping labels as required.
  • Utilize software tools to create and analyze reports.
  • Identify process inefficiencies and propose improvements.
  • Investigate and resolve customer account issues, ensuring accurate data collection and timely follow-up.
  • Assess customer needs to enhance satisfaction.
  • Collect customer insights to recommend potential products or services to management.
  • Compile reports based on customer data analysis.
  • Provide support to the sales team and clients throughout the sales process.
  • Proactively identify leads and relay them to the sales team.
  • Undertake additional tasks as assigned.

Supervisory Role:
None

Qualifications

  • High school diploma or equivalent is required; an Associate's or Bachelor's degree in a relevant field is preferred.
  • A minimum of two years of related experience is necessary.

Essential Skills

  • Strong verbal and written communication abilities.
  • Proficiency in Microsoft Office Suite or similar software.
  • Capability to operate standard office equipment, including computers and calculators.
  • Ability to work independently in a dynamic environment.
  • Proactive approach to anticipating work needs and engaging professionally with clients.
  • Excellent organizational skills, problem-solving capabilities, and attention to detail.
  • Competence in multitasking, prioritizing, and managing time effectively.
  • Use of critical thinking to identify and resolve product and order issues.
  • Clear communication skills to assist customers in understanding products and resolving issues.
  • A strong work ethic and professional demeanor when interacting with both internal and external stakeholders.

Work Environment and Physical Requirements:

  • May occasionally require climbing, balancing, bending, stooping, kneeling, or crawling.
  • Frequently involves standing, walking, sitting, and using manual dexterity.
  • May work near moving mechanical parts occasionally.
  • The noise level in the work environment is typically quiet to moderate.
  • Must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.


The above description is intended to convey the general content and requirements of this position. It is not an exhaustive list of duties, responsibilities, or physical demands. Management reserves the right to assign or reassign duties as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Staffing Solutions Enterprises is an equal opportunity employer.