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Customer Service Representative

2 months ago

Monroeville, Pennsylvania, United States Chorus Call, Inc. Full time

Job Summary

Chorus Call, Inc. is seeking an experienced professional to manage virtual meetings, process reservations, and provide exceptional customer service. As a key member of our team, you will be responsible for ensuring seamless communication and coordination with our satellite offices and clients.

Key Responsibilities

  • Set up and manage virtual meetings, ensuring technical requirements are met and participants are engaged.
  • Process customer reservations and inquiries in a timely and efficient manner.
  • Collaborate with satellite offices to coordinate high-profile events, ensuring smooth execution and client satisfaction.
  • Establish and maintain strong relationships with customers, providing personalized support and resolving issues promptly.
  • Participate in customer-focused teams, contributing to the development of strategies and initiatives that drive customer satisfaction and loyalty.
  • Cross-train in other departments to expand your skill set and contribute to the growth of the company.

Requirements

  • Bachelor's Degree in a relevant field, such as Business Administration or Communications.
  • Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
  • Good interpersonal and organizational skills, with the ability to work effectively in a fast-paced environment.
  • Customer service or call center experience, with a proven track record of delivering exceptional results.
  • Basic PC/Windows skills, with the ability to learn and adapt to new technologies.
  • Knowledge of a second language, such as Spanish or Portuguese, is a plus.

What We Offer

Chorus Call, Inc. offers a competitive salary and an excellent benefits package, including opportunities for professional growth and development. We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.