Customer Service Associate

2 weeks ago


Monroeville, Pennsylvania, United States Gymkhana Gymnastics Full time

Gymkhana Gymnastics Front Desk Coordinator - Evening and Weekend Shifts

At Gymkhana Gymnastics, our goal is to nurture the physical, emotional, and social growth of children through exceptional gymnastics training, and our team plays a crucial role in achieving this mission.


With over four decades of excellence, Gymkhana stands as Pittsburgh's leading gymnastics institution, and we are excited to expand our team across our various locations. We are looking for enthusiastic, friendly individuals who excel at multitasking to join us in Monroeville, Point Breeze, Wexford, and Bethel Park.

We offer flexible scheduling options, with both part-time and full-time roles available.

The influence Gymkhana Gymnastics has on children extends far beyond gymnastics. Our programs help enhance confidence, awareness, focus, and resilience in young learners.

We have multiple openings, and candidates should have at least one year of experience in customer service, retail, or a related field.

Comprehensive training will be provided to uphold Gymkhana's esteemed tradition.

In addition to being tech-savvy and comfortable engaging with children, parents, and the public, our front desk coordinators must be adaptable team players who are self-driven and eager to learn.

To explore more about Gymkhana Gymnastics and our offerings, please visit our website.


Compensation:

  • Training wage of $12 - $14/hour
  • Compensation based on experience

Hours/Schedule:

  • Part-time positions available
  • Year-round availability is essential
  • Evening and weekend shifts are preferred

Key Responsibilities:

  • Provide accurate information about our programs and their availability
  • Welcome every individual as they arrive and depart
  • Process registrations and manage payments
  • Assist supervisors with session confirmation communications
  • Support billing for overdue accounts
  • Handle Pro Shop transactions
  • Maintain accurate records (attendance, party bookings, financials)
  • Address customer inquiries and concerns
  • Manage phone calls: provide precise information, take detailed notes, and relay information to the appropriate staff
  • Respond to emails promptly and direct them to the right personnel as needed

Additional Responsibilities:

  • Assist instructors during emergencies
  • Distribute first aid supplies as necessary
  • Help maintain cleanliness in the lobby and gym areas (including vacuuming and trash disposal)
  • Check restrooms for supplies and cleanliness
  • Assist with clean-up of any incidents as requested by instructors
  • Organize Pro Shop inventory
  • Create decorations for bulletin boards

Working Conditions/Physical Requirements:

  • Ability to walk on uneven surfaces
  • Capability to navigate stairs
  • Ability to move small mats as needed


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