Luxury Community Concierge

1 week ago

San Francisco California, United States Coterie Senior Living - Cathedral Hill Full time

Position Overview:


Coterie Senior Living redefines the experience of senior living through a blend of elegance and exceptional service. Our luxury community is designed to enhance the quality of life for our residents, offering a vibrant environment that fosters both individual growth and community connection.


We prioritize wellness and aim to anticipate the needs of our residents, ensuring a lifestyle that is both fulfilling and inspired.


Coterie is proud to be an equal opportunity employer, dedicated to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law. We maintain a zero-tolerance policy towards harassment or discrimination.



Qualifications:
- High school diploma or GED; or one (1) to three (3) years of relevant experience.
- Must be fully vaccinated and provide vaccination documentation upon hire.
- Basic First Aid and CPR certification as required.
- Successful completion of all required training programs.
- Strong communication abilities.
- Basic computer and technology skills.
- Effective problem-solving capabilities.
- Flexibility to work various schedules and shifts.
- Proficient in operating telephone systems, emergency call systems, monitoring boards, photocopiers, etc.

Key Responsibilities:
The Concierge plays a vital role in ensuring that residents and guests receive unparalleled service within our luxury community.

This position is centered around creating a warm and inviting atmosphere while serving as the primary contact for all service requests.

  • First Impressions Matter:
    Greet every resident and guest with warmth and professionalism.
  • Exceptional Hospitality:
    Handle all interactions with the utmost level of care and courtesy.
  • Local Expertise:
    Familiarize yourself with local businesses and attractions to provide personalized recommendations and directions.
  • Property Maintenance:
    Assist in maintaining the appearance of common areas, including the entrance, lobby, and restrooms.
  • Service Request Management:
    Act as the point of contact for all resident requests, ensuring timely documentation and fulfillment through hospitality software.
  • Proactive Initiative:
    Respond promptly to various needs and escalate issues as necessary.
  • Mail and Package Handling:
    Receive, document, and deliver mail, packages, and personal items.
  • Community Knowledge:
    Stay informed about community operations, services, amenities, and programming.
  • Transportation Coordination:
    Assist in managing the community's transportation schedule and support residents with their travel needs.
  • Team Communication:
    Collaborate effectively with team members to ensure a five-star service experience.
  • Additional Duties:
    May perform other tasks as assigned.

Compensation:
The salary range for this position is $23.50/hr - $27.03/hr, based on prior experience and work history.

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