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Luxury Community Concierge

2 months ago


San Francisco, California, United States Atria Senior Living Full time
Job Description

Overview

Atria Senior Living is proud to introduce Coterie, a premier luxury brand that redefines the concept of senior living. Our commitment to exceptional architecture, innovative design, and unparalleled amenities is evident in every aspect of our community.

At Coterie, we focus on enhancing wellness and anticipating the needs of our residents, ensuring a life filled with inspiration and fulfillment.

Atria Senior Living is an equal opportunity employer, dedicated to fostering an inclusive workplace that values diversity and prohibits discrimination based on any protected characteristic.


Responsibilities

The Concierge plays a vital role in delivering five-star service to residents and guests within our luxury community. This position is essential in creating a friendly and inviting atmosphere while serving as the primary contact for all service inquiries.

Create a Welcoming Environment

  • Greet every resident and guest with warmth and hospitality.
  • Handle all interactions with professionalism and courtesy.
  • Familiarize yourself with local attractions and businesses to provide personalized recommendations.
  • Ensure the maintenance and cleanliness of communal areas, including the entrance and lobby.

Manage Community Service Requests

  • Act as the main point of contact for resident requests, ensuring all tasks are logged and addressed promptly.
  • Proactively respond to various needs and requests, escalating issues when necessary.
  • Receive and manage deliveries, including mail and packages.
  • Possess knowledge of community operations, services, and amenities.
  • Assist in coordinating transportation schedules for residents.
  • Communicate effectively with team members to uphold a high standard of service.
  • May operate a company vehicle for resident transportation when required.
  • Perform additional duties as assigned.

Qualifications

  • High school diploma or GED; one to three years of relevant experience preferred.
  • Must be fully vaccinated and provide proof of vaccination upon hire.
  • Basic First Aid and CPR certification may be required.
  • Completion of all Atria training programs is necessary.
  • Strong communication skills are essential.
  • Basic computer and technology proficiency is required.
  • Ability to solve problems effectively.
  • Flexibility to work various shifts as needed.
  • Proficient in operating telecommunication and office equipment.