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Luxury Community Concierge
2 months ago
Overview
Atria Senior Living is proud to introduce Coterie, a luxury brand that redefines senior living. Our commitment to exceptional service is reflected in every detail, from our exquisite architecture to our meticulously curated culinary experiences.
At Coterie, we prioritize wellness and strive to meet the unique needs of each resident, fostering a vibrant community where individuals can thrive.
Coterie is an equal opportunity employer dedicated to creating a diverse environment. We do not tolerate discrimination or harassment of any kind.
Responsibilities
The Concierge plays a vital role in ensuring that residents and guests receive unparalleled service within our luxury community. This position is essential for cultivating a warm and inviting atmosphere while serving as the primary contact for all service inquiries.
Create a Welcoming Environment
- Greet every resident and guest with warmth and professionalism.
- Handle all interactions with the utmost hospitality.
- Become well-acquainted with local amenities to assist residents and guests with personalized recommendations.
- Maintain the aesthetic appeal of common areas, including the entrance and lobby.
Manage Service Requests
- Act as the main point of contact for resident requests, ensuring timely and accurate documentation in our hospitality software.
- Proactively address and follow up on various needs and requests.
- Escalate issues to management or team members as necessary.
- Receive and distribute mail, packages, and personal items.
- Possess a comprehensive understanding of community operations and services.
- Assist in coordinating transportation schedules for residents.
- Communicate effectively with team members to ensure a seamless service experience.
- May operate a company vehicle for resident transportation when required.
- Perform additional duties as assigned.
Qualifications
- High school diploma or GED; one to three years of relevant experience preferred.
- Full vaccination against COVID-19 is required.
- Basic First Aid and CPR certification may be necessary.
- Completion of all required training programs is mandatory.
- Excellent communication skills are essential.
- Basic computer and technology proficiency is required.
- Strong problem-solving abilities are necessary.
- Flexibility to work various shifts is important.
- Ability to operate standard office equipment is required.