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Luxury Property Operations Coordinator
2 months ago
Key Responsibilities:
Are you enthusiastic about upscale living and skilled in managing the daily functions of a premium property? Do you possess natural leadership qualities and enjoy guiding your team towards professional growth? If this resonates with you, Related Companies is eager to welcome a dynamic individual to our Luxury team as a Luxury Property Operations Coordinator. This role is situated within our prestigious high-rise community.
WHY YOU'LL APPRECIATE WORKING WITH US
Generous paid time off (19+ days) – we prioritize your work-life balance.
Tailored total rewards package – choose from our medical, vision, and dental plans, along with life insurance and an Employee Assistance Program.
Financial wellness benefits to support your success – including 401(k), FSA & HSA, employer-sponsored life and AD&D insurance; paid leave & disability programs.
Fertility assistance – including surrogacy, adoption support, and more.
Paid time off for volunteering, and we will match your charitable contributions. We are a dedicated team making a meaningful impact.
Opportunities for growth – access to learning & training programs; tuition & certification reimbursement; internal promotion opportunities, and much more.
WHAT YOU'LL BE DOING AS A LUXURY PROPERTY OPERATIONS COORDINATOR
Property Management:
Ensure that the residential community upholds the highest standards of quality. Supervise our Concierge team, service protocols, and safety measures to guarantee a well-maintained and secure environment for residents. Assist the General Manager with indirect oversight of the Management Office team and Maintenance team.
Team Leadership:
Inspire and lead a team of committed professionals, cultivating a positive work atmosphere that promotes growth, innovation, and collaboration.
Provide direction and support, ensuring alignment with the vision of delivering outstanding resident service.Resident Engagement:
Develop and nurture strong relationships with residents, actively addressing their needs and concerns.
Act as a reliable point of contact, promptly responding to inquiries, resolving issues, and anticipating their needs to enhance their living experience.
Client Service:
Conduct introductory calls with all prospective residents prior to their move-in and arrange face-to-face meetings with new residents to ensure quality control and confirm satisfaction with the services provided.
Communication:
Ensure prompt and courteous responses to all resident requests. Address all resident complaints swiftly, diplomatically, and professionally. Provide resolutions to resident issues and maintain ongoing resident relations.
Regulatory Compliance:
Maintain accurate documentation for all site administration, including lease files, operational procedure files, work-order files, etc. Prepare and process necessary written communications, such as memos, letters, and incident reports.
Financial Management:
Collect and record all resident rent payments and oversee the accounts receivable process. Review, approve, and submit purchase orders while maintaining strong relationships with vendors and contractors.
COMPENSATION
$80,000 - $90,000 / year
With an annual bonus linked to performance.
Qualifications:
WHO WE ARE LOOKING FOR
You possess 1-3 years of prior experience as a Luxury Property Operations Coordinator or Assistant General Manager, with a total of 5 years in the multifamily sector.
You are a results-driven leader who genuinely cares for your team, vendors, and residents.
You are dedicated to the mission of exceeding expectations and delivering exceptional service to enhance real estate value.
You are proficient in utilizing technology tools and platforms, including Microsoft Office, calendar management, our internal applicant database software, and social media.
You have outstanding communication and interpersonal skills, allowing you to build rapport effortlessly with our team, residents, and vendors.
You approach every task with diligence, determination, and resilience.
You advocate for inclusivity, empowering individuals to be their best selves both at work and at home.
A BIT ABOUT US
At Related Management Company, we recognize that true luxury encompasses more than just the opulence of the physical space.
It involves the seamless integration of exquisite design, exceptional amenities, and personalized service tailored to the unique desires of our discerning residents.
We strive to ensure that every resident's experience surpasses their expectations, creating a lifestyle that is truly extraordinary.Our success is driven by our people. They are committed to exceeding quality standards, maximizing profitability, and enhancing real estate value for our owners. Employees are encouraged to embrace new challenges, challenge the status quo, and exhibit a strong entrepreneurial spirit.
#RMC
#LUXSNOCAL
Overview:
Related Management Company (RMC) is a leading innovator in real estate management as an owner/operator.
With a robust portfolio operating hundreds of properties across multiple states, RMC offers unparalleled growth opportunities for our employees.
Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations across all asset classes.As a subsidiary of Related Companies, we are at the forefront of sustainability, with many of our new developments pursuing LEED Silver certification or higher.
At RMC, we embrace diversity and inclusivity. We believe that welcomed employees foster a welcoming environment for residents. When you join us, you are encouraged to be your authentic self.With a steadfast focus, we are enhancing internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.
Related is an Equal Opportunity Employer.Related values diversity in backgrounds and experiences. We are proud to be an equal-opportunity employer and are intentional about the team and culture we are building. We aim to ensure competitive total compensation commensurate with experience, workplace geography, and market standards.
Related will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.
