Spanish-English Customer Support Agent
2 weeks ago
Position Summary: As a Bilingual Client Services Specialist, you will serve as an essential bridge between our organization and our varied clientele. Your main duties will encompass:
- Supporting Spanish-speaking clients with questions regarding insurance policies, coverage specifics, and claims procedures.
- Delivering exceptional customer support via phone, email, and other communication platforms.
- Translating documents and communications between English and Spanish.
- Working collaboratively with colleagues to ensure precise and prompt resolution of client inquiries.
- Informing clients about insurance offerings and assisting them in making knowledgeable choices.
- Fluency in both Spanish and English, with strong written and verbal communication capabilities in both languages.
- Prior experience in customer service within the insurance field is advantageous.
- Excellent organizational and multitasking skills.
- Compassionate and patient, dedicated to addressing client concerns.
- Understanding of insurance terminology and policies.
- High school diploma or equivalent; a college degree is preferred.
- Relevant state insurance license is desirable.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) tools.
- Willingness to work flexible hours to meet client needs.
Application Process:
We encourage you to explore our website for more information, and if you believe our agency aligns with your career aspirations, we look forward to your application.
Ben Brown State Farm Agency is an equal opportunity employer, welcoming applications from individuals of diverse backgrounds.
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