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Customer Support Team Leader

2 months ago

Portland, Oregon, United States TEKsystems Full time

Join a Leading Outdoor and Sports Retail Company

We are seeking a Customer Support Team Leader to oversee our busy call center operations during peak season. This role is initially temporary but has the potential to evolve into a long-term position.

Key Responsibilities:

  • Manage team performance through effective coaching and guidance to achieve behavioral and performance standards.
  • Conduct call monitoring and provide constructive feedback to team members.
  • Facilitate coaching discussions and support agents through various communication channels.
  • Address and resolve customer escalations with professionalism.
  • Utilize reporting systems to deliver end-of-day summaries to management and leverage analytics for team coaching.
  • Assist with minor technical issues related to agent equipment and software.

Qualifications:

  • Strong communication skills with a positive and adaptable demeanor.
  • Experience in a supervisory role, preferably with a minimum of two years.
  • Familiarity with call center and e-commerce customer service is a plus.
  • Technical proficiency with call center technologies.

About TEKsystems:

As a partner in transformation, TEKsystems collaborates with clients to harness innovative ideas and solutions in a rapidly evolving landscape. With a workforce of 80,000 and partnerships with over 6,000 clients, including a significant portion of the Fortune 500, we are at the forefront of Full-Stack Technology Services and Talent Services.

TEKsystems is committed to fostering an inclusive environment and is an equal opportunity employer, considering all applications without regard to race, gender, age, or any other characteristic protected by law.