Multilingual Insurance Service Representative

2 weeks ago


Portland, Oregon, United States Ben Brown - State Farm Agent Full time
Job OverviewCompany Background: Ben Brown State Farm Agency is a prominent player in the insurance sector, dedicated to fostering a diverse workforce. We are currently on the lookout for skilled bilingual professionals to join our ranks as Bilingual Client Relations Specialists. If you possess fluency in both Spanish and English and have a strong commitment to delivering outstanding service, we encourage you to explore this opportunity with us.

Position Summary: As a Bilingual Client Relations Specialist, you will serve as an essential liaison between our agency and our varied clientele. Your key responsibilities will encompass:
  • Supporting Spanish-speaking clients with inquiries regarding insurance policies, coverage specifics, and claims procedures.
  • Delivering exceptional customer support through various communication methods, including phone and email.
  • Translating documents and communications between English and Spanish.
  • Working collaboratively with colleagues to ensure prompt and accurate resolution of client concerns.
  • Informing clients about insurance offerings and assisting them in making well-informed choices.
Candidate Qualifications:
  • Proficient in both Spanish and English, with strong written and verbal communication capabilities in both languages.
  • Prior experience in customer service within the insurance field is advantageous.
  • Excellent organizational skills and the ability to manage multiple tasks effectively.
  • Compassionate and patient, with a focus on addressing client issues.
  • Understanding of insurance terminology and policies.
Essential Requirements:
  • High school diploma or equivalent; a college degree is preferred.
  • Relevant state insurance licensure is desirable.
  • Proficiency in Microsoft Office Suite and customer relationship management (CRM) tools.
  • Willingness to work flexible hours to meet client needs.
Employee Benefits: We provide a competitive salary package along with opportunities for professional growth. Our extensive benefits include health insurance, retirement plans, and incentives for language proficiency.

Application Process:
We invite you to visit our website for more information. If you believe that our agency aligns with your career aspirations and you are eager to embark on a fulfilling journey in the insurance sector, we look forward to your application.

Ben Brown State Farm Agency is an equal opportunity employer, welcoming applications from individuals of diverse backgrounds.


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