Warranty Claims Coordinator
1 week ago
As a Warranty Claims Coordinator at State Tractor Trucking, Inc., you will serve as a vital link between clients and their service requirements. Your primary role will involve overseeing the processing of warranty claims while ensuring effective communication and high levels of customer satisfaction.
Key Responsibilities- Generate accurate cost estimates, monitor required parts, and set repair timelines, including the management of warranty claims.
- Efficiently schedule Service Technicians, taking into account their expertise and current workload.
- Convey all pertinent information to clients, including costs, parts needed, and technician assignments.
- Organize appointments with clients and engage in discussions to thoroughly understand their needs.
- Effectively communicate customer requirements to Service Technicians.
- Notify clients of any additional necessary repairs, providing detailed cost information.
- Record comprehensive repair job details into the company’s system and prepare clear repair instructions, with a particular emphasis on warranty guidelines.
- Previous experience in a Service Writer or comparable position, particularly in warranty claims management.
- Strong computer skills and familiarity with office software applications.
- Exceptional communication abilities and a commitment to customer service excellence.
- Meticulous record-keeping skills to ensure accurate documentation of repairs and warranty claims.
- Capability to interpret and convey technical issues to the service team based on non-technical descriptions provided by customers.
State Tractor Trucking, Inc. is a respected family-owned enterprise located in Kansas City, KS. Our organization emphasizes the importance of our team members' well-being and strives to cultivate a rewarding work atmosphere. We offer a variety of opportunities for qualified drivers with varying levels of experience, grounded in our core values of Faith, Integrity, Trust & Transparency, Ethical Decision Making, Personal Growth, Innovation, Critical Thinking, Safety, Collaborative Teamwork, and Respect.
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